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Business Profile

Hospital

Mammoth Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mammoth Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mammoth Hospital has 2 locations, listed below.

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    • Mammoth Hospital

      PO Box 660 Mammoth Lakes, CA 93546-0660

    • Mammoth Hospital

      85 Sierra Park Road Mammoth Lakes, CA 93546-0660

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27th, 2024 I walked into the Mammoth Hospital ***************** with wrist pain. I identified myself as a Veteran and was informed they could not accept VA insurance without a referral. I then stated I would Self-Pay and asked how much that would be. I was presented with the amount of $127.40 and paid it at the conclusion of my visit.To my complete surprise I received a bill for an additional amount of $237.60. I inquired in person as to why at their billing department and was informed that a mistake had been made on their part. I both did not agree to this amount ($365 in total) at the time of the appointment and signed nothing approving this amount. I was presented a self-pay price and I paid it. That is the whole point of self-pay; that theres no insurance involved and Im paying upfront. I am not paying for a mistake that I didnt make. My business with Mammoth Hospital is therefore concluded and I expect to receive no further correspondence from them.

      Business Response

      Date: 08/16/2024

      Upon investigation of this complaint, it was determined that the patient was given a good faith estimate prior to service.  Unfortunately, the complexity of the treatment was higher than what was used for the estimate.  There is no way to know for sure what any patient will need in their visits until the provider has assessed the patient.   There was no mistake made. The patient estimate document includes a disclaimer saying: This hospital estimate is not a guarantee of final billed charges or what your final out-of-pocket expense will be.   We apologize this was not made clear to the patient.  Considering this situation, we will write off the balance of this patients bill for this visit.  We wish the patient well and apologize for the stress of this situation.

      Business Response

      Date: 08/16/2024

      We would like to make a correction to our previous response. We realized that the disclaimer noted in our original response was only visible to staff, the correct disclaimer is contained below: 

      Upon investigation of this complaint, it was determined that the patient was given a good faith estimate prior to service. Unfortunately, the complexity of the treatment was higher than what was used for the estimate. There is no way to know for sure what any patient will need in their visits until the provider has assessed the patient. There was no mistake made. The patient estimate document includes a disclaimer saying: This Good Faith ******** shows the estimated costs of items and services that are reasonably expected for your healthcare needs for an item or service. The estimate is based on information known at the time the estimate was created and is subject to change.   We apologize this was not made clear to the patient. Considering this situation, we will write off the balance of this patients bill for this visit.  We wish the patient well and apologize for the stress of this situation.

      Thank you.

      Customer Answer

      Date: 08/20/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Mammoth Hospital is NOT a BBB Accredited Business.

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