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Business Profile

Barbers

Floyd's 99 Barbershop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently got a haircut at ******* Barbershop, and the ****** significantly messed up my hair. The manager, who was very kind, intervened and attempted to correct the issues. However afterwards, the ****** ***** continued to exhibit a negative attitude afterward, making me uncomfortable and untrusting of him to complete the service.Consequently, I decided to leave with the haircut unfinished, despite having already paid.This was an extremely unpleasant experience, especially since I was getting the haircut before a Christmas party.Given the severity of the situation, I expect to be compensated with a $1000 store gift card.If I do not receive a satisfactory resolution to this matter, I will be filing a formal complaint with the relevant authorities, including the *************************.

    Business Response

    Date: 03/28/2025

    We received the clients complaint on 03/28/2025. The concern through the BBB was initially filed under the incorrect shop location, and the outreach prompt was provided to the incorrect contact, causing a delay in our response. The client received service at our location at ******************************************************************************. *****. Once the concern was directed to the appropriate team, we promptly reviewed the details and reached out to the client, providing clarity on our 7-day satisfaction guarantee. We appreciate the opportunity to address their feedback.

    Our email to the client: "Hello, ******! We recently received your complaint through the BBB, though it was initially filed under the wrong location, which resulted in a delay in our response.
    At ******* 99 we stand behind our services with a seven-day satisfaction guarantee. The best way to address any concerns is to reach out to us directly so we can resolve them promptly. We see that you returned on March 21, 2025, and received service with our Shop Manager.
    If theres anything further we can do to support you within our standard policies, wed be happy to discuss it. Please let us know how we can assist."

    Please update the contact email  for Floyd's 99 Barbershop to ******************************************************************************************************

    Customer Answer

    Date: 03/28/2025

     
    Complaint: 22719649

    I am rejecting this response because your response has no resolution. Here is my case again. I would like to be compensated for this. Please advise. 

     

    "Given the severity of the situation, I expect to be compensated with a $1000 store gift card. If I do not receive a satisfactory resolution to this matter, I will be filing a formal complaint with the relevant authorities, including the *************************."


    Sincerely,

    ****** Abinaked

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Throughout my $50 service appointment, ********* ** gave me the impression of being impatient and wanting to rush my haircut job - as if I was inconveniencing him. I treated him with kindness from the start but got fed up and asked him "Why do you have an attitude?" He proceeded to talk back to me, mentioning his age for some reason, and was probably going to threaten me with violence if there weren't 10+ people around.

    Shortly after, they promised me a $10 discount on my service but the manager/owner, a black lady, must have said something to the cashier because they ended up giving me a $5 discount at the very end. I did dispute the credit card charge down to the $40 originally stated in a verbal agreement with the cashier. Also, the manager/owner never talked to me directly, only talking through the cashier. There was another lady claiming to be a manager, who I did talk to, but I don't think she was the ultimate boss there.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/11/07) */
    Our District Leader, ****** ** spoke with the client on November 5, 2022 and discussed his concerns. ****** processed a refund for the service the client had on July 15, 2022. ****** is following up with a conversation with the employee mentioned in the complaint.

Floyd's 99 Barbershop is NOT a BBB Accredited Business.

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