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Business Profile

Exercise Programs

Tone It Up, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/29/24 and 6/29/23 - on both of these dates I was billed $99.99 TWICE by Tone It up APP *******************. I had tried to cancel by service and was still billed in June of 2024. I reached out to them several times and got no response. I filed a dispute through my bank which is still in progress. I was finally able to get through to their customer support after over a month and multiple messages/emails later. **** offered a refund on 11/7/24, but after 7 messages and a few emails, I haven't heard back and I haven't gotten a refund.

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially ordered protein powder on 5/12/2024. Was not delivered until June 7th. Since then have been charged recurring order for this same order twice monthly (with delivery) of unwanted protein powder. Unauthorize purchases. I have not been able to get in touch with anyone from the company despite reaching out to them weekly since 7/27 via phone, email and their websites support center. I have protein powder in my possession that I would GLADLY return. I cannot contact anyone in their company to reach a resolution.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package and received it. I sent it back over two weeks ago, continue to email (cannot find tracking number at this point), and have asked for a supervisor. I still have yet to receive a response from a supervisor since Thursday of last week till now. I continue to email daily with NO RESPONSE other than to tell me they forwarded it to a supervisor. I just want the money I paid back.

    Business Response

    Date: 01/18/2023

    Business Response /* (1000, 8, 2022/12/30) */ The customer stated they made a return but never contacted us for return authorization prior (which is stated in our return policy on the website) and could not provide any return tracking information to let us know they returned anything. Our returns department did not receive the return. Without proof of return, we cannot process a refund. As a gesture of goodwill, we offered the customer a store credit which was accepted with no issue.

Tone It Up, Inc is NOT a BBB Accredited Business.

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