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Business Profile

Car Tune-Ups

Manteca Midas Auto Service Experts
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14th, I delivered my SUV to midas for an AC repair. Expected to be a 2 or 3 day fix. As days past, I call to get an update on my vehicle. I get told it's going to be a few more days. As a few more days pass, I am not called back, I continually have to call to get an update, and throughout the month. It's supposed to be ready in "2 or 3 days," but then 5 days pass and I still get no call, I call for an update, and once again I'm giving a date, the date passes by and then some, I call, Givin a new date, rinse repeat.This is the pattern that will go on for the next 5 weeks.Not once has midas called me to give me an update, or to let me know that the day of completion will be extended before hand. Iexplained to them that that vehicle is my lively hood and i depend upon it to go to work. On August 11th exactly 1 month of them having it. I talk to the owner, who advised me they already put 30hrs into the car, may not be able to fix it. And at 12pm they will put it back together and give it back. I don't receive any further communication. 7 days later, I show up unannounced, to find my suv severely damaged on the door, scratched on the side panels and covered in grease in the interior. The owner then admitted he spent nearly 40hrs trying to fix it. (1hr a day or 1 day a week) he admitted being responsible to the damaged caused and told me to exchange insurance. I took the key and drove off. I now have engine lights on. At the end of the day, I have been stressed about not having my SUV. It has caused me loss pay at work. They essentially kept my car from me, and done more damage to it without fixing it. And refused to take it to another shop, or compensate for my time loss, and experience. My car was damaged inside and out and I was not called and told about it. 37 days for the interior to be greased up, and unfinished. 37 days of me having uncertainty of making it to work, my kids to school. He has been rude, and I felt extremely uncomfortable throughout this.

    Business Response

    Date: 08/28/2022

    TECH DID DAMAGE CUSTOMER TRUCK AT LEFT FRONT DOOR WHEN BACKING OUT OF STALL.CUSTOMER WAS VERY UPSET AND WANTED HIS KEYS BACK. TRUCK WAS IN PROCESS OF DIAGNOSIS AND TRUCK WAS NOT ALL PUT TOGETHER. WHEN TRUCK WAS BROUGHT IN RADIO AND PASSENGER SIDE AIR BAG WERE REMOVED PRIOR BY CUSTOMER.TRUCK WAS TAKEN TO A BODY SHOP AND AS OF 8/28. I'M STILL WAITING FOR AN ESTIMATE FROM THE BODY SHOP FOR THE  REPAIR SO I CAN DEICED IF I WILL FILE A CLAIM WITH MY INSURANCE ( FARMERS ) OR PAY OUT OF POCKET. MORE INFORMATION TO FOLLOW.CUSTOMER HAS ALSO FILED A CLAIM WITH **********************. THANKS

    *** BECKER , MANTECA MIDAS ************

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