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Business Profile

App Developers

Lox Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention a critical issue that requires immediate action. It has come to my attention that a specific user, ********************* , has been repeatedly violating our app's policies on sexual harassment and retaliation.Several users have reported instances of inappropriate behavior and retaliation by this user against individuals who have courageously come forward with their experiences of harassment. Such behavior not only undermines the trust and safety of our community but also creates a hostile environment for those affected.Given the severity and persistence of these violations, I strongly urge you to take decisive action and remove their profile from the app. It is imperative that we uphold our commitment to providing a safe and respectful environment for all users, and allowing ***** to continue their behavior is contrary to this goal.I trust that you will conduct a thorough investigation into these reports and take appropriate action in accordance with our community guidelines. Your prompt attention to this matter is greatly appreciated.Thank you for your commitment to maintaining the integrity of our community.

    Business Response

    Date: 04/15/2024

         This is in response to the complaint we received from the BBB concerning a ********************* from ************* about sexual harassment and retaliation. Not sure where his information came from, but we are a ********************** in *********. There is a site that is also called Lox Club which is a dating site, but that's not us. We get calls periodically to complain about the other Lox Club. We don't know anything about them, only that they are a dating site and have the same name. Feel free to look at our website and you will see there is no connection to this complaint. Before this goes against our Lox Club, we'd like to see proof that this complaint is for our ************ The complainant goes on to say he trusts that you will do a thorough investigation into these reports and to take appropriate action. Before our name gets dragged down because we have the same name as someone else and without looking into this, we get a complaint and just like that, it's a true statement, which it isn't. There are many people and companies with the same name, but the complaint should go to the correct violator. We've been a *********** for over 59 years. We'd appreciate this complaint being removed from our company.   Thank you for your time and we look forward to this being corrected and you are able to locate the correct party.

     

    Business Response

    Date: 04/22/2024

    Dear ***** & *****,

    Thank you for sharing this with us.

    Lox Club takes trust and safety reports very seriously and is investigating the report against the reported user. We respect the privacy of all of our members and cannot provide further details.

    We have a high standard for trust and safety and will continue to uphold our Terms of Use and community guidelines. The information submitted will help our effort to do so. While we cannot share the outcome of this report pursuant due to our privacy policy, we guarantee we will handle this with the utmost care.

    Thank you,
    Lox Club Community Team

Lox Club, Inc. is NOT a BBB Accredited Business.

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