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Business Profile

Graphic Designer

ShotDeck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a paid subscriber of Shotdeck for over four years. On February 1, 2025, I was unexpectedly locked out of my Shotdeck account. I suspect the issue stems from a recent change I made to my primary email address about a week prior.When I attempted to log in, I received an "incorrect password" message, which I knew to be false since my password was securely stored in my computer's password manager. Nevertheless, I attempted to reset my password by requesting a reset link. However, I never received the reset email. I checked both my old and new email addresses, including spam folders, but found nothing. After conducting a thorough search, I contacted Shotdeck for assistance. Below is the sequence of events:2/1/25 Sent an email to Shotdeck reporting the account lockout after multiple unsuccessful password reset attempts.2/7/25 Sent a follow-up email after receiving no response.2/7/25 Received an email from Shotdeck stating they could not locate my email address on file and requesting a payment invoice as proof of my subscription. Shotdeck does not provide invoices directly to customers, except possibly through their website.2/7/25 Provided the requested payment details.2/11/25 Followed up again as no resolution had been provided.2/19/25 Sent a final attempt email requesting assistance.Despite multiple attempts to resolve this issue, Shotdeck has been completely unresponsive. While I understand it is a small business, the lack of customer care in addressing what appears to be a relatively simple issue is unacceptable. Their failure to resolve this or even communicate properly is incredibly frustrating and reflects poorly on their service. I am seeking immediate action to regain access to my account.

ShotDeck is NOT a BBB Accredited Business.

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