About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

8/1/2023

Business Started:

12/21/2022

Business Incorporated:

1/11/2023

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Premier Bidets, LLC

Business Management:

Mr. John Grant, CEO/Owner

Number of Employees:

4

Additional Information

Payment methods

• American Express
• Apple Pay
• Discover
• Google Wallet
• MasterCard
• PayPal
• Visa
• Venmo

Refund and Exchange Policy

Refund policy
Cancellations & refunds for bidet toilet seats, bidet toilet combos and attachments:
If you would like to cancel your order, please contact us at [email protected]. If your item has already shipped, we will provide you with a paid shipping label to return the item. Refunds will only be issued to the original credit card used to place the order. You will receive your refund within 30 days of us receiving the returned item(s) if already shipped. If you would like to cancel an order and your items haven't been shipped yet, you will receive your refund within 30 days of us being notified.   
Returns and refunds for bidet toilet seats, bidet toilet combos and attachments:
Unless noted otherwise in a product description, due to the hygienic nature of the products we sell, you may return new, unused, and uninstalled items within 30 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item) or due to the buyer’s error, we will provide you the correct item at no cost to you and provide you with a paid shipping label to return the incorrect or defective item. The return shipping label will be sent via the email address provided. If you don't use email, we will mail the return label to the shipping address provided.    
You will receive your refund within 30 days of us receiving the returned item(s). We do not charge a restocking fee.
Cancellations, Returns and refunds for Integrated Bidet Toilets
Bio Bidet does not accept returns on Integrated Bidet Toilets for any reason (outside of damaged upon arrival cases) due to logistical costs. TOTO, VOVO and Swiss madison allow for 30 day returns on new, unused, and uninstalled Integrated Bidet Toilets.  Please inspect your delivery upon receiving and before signing. If you notice damages, let us know as soon as possible so the manufacturer can arrange for a replacement at no cost to you. Post-purchase, we will contact you with instructions for scheduling a delivery with the carrier.  
Premier Bidets' risk free trial program is an extension of our returns policy.  Unlike our return policy which requires the unit to be unused, bidet seats that we offer risk free trials for can be used, and returned used for a full refund within the trial period (period starts from the date ordered. This is dictated by the manufacturer. We do not have control over extending period, no exceptions). The trial period is either 30 or 60 days and is specified on the particular product offer. While we are unable to re-sell these used units, it’s worth it to us to offer risk free trials on these units as the return rates on them are very low. Note: Only one risk free trial per household/customer. If you would like to return the order, you will be sent a (fully paid) return shipping label via the email provided or any one of your choosing. If you don't have an email, we will mail the return label to the shipping address provided.
If you need to return an item, simply reach out via email at [email protected] or via our contact us page.

Business Categories

Ecommerce, Bathroom, Toilet Seats