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Business Profile

Orthodontist

Harper Orthodontics: Stephen Harper, DDS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr. ********************** did not provide me with the services I paid for. My nearly $7,000 treatment was not effective, and Ive been offered no refund, so that I can continue treatment with another provider. The treatment did not correct my overbite. I have already paid for orthodontic treatment in full. I should not have to double pay for a new provider to continue treatment that was already paid for at **********************.I did not consent to paying $6,800 for my teeth to be mostly straightened. I paid because I was told I would receive a specific outcome, including totally correcting my overbite.If the doctor stuck with our original, agreed upon treatment plan I wouldve been done by the time I moved. If he had started braces in the summer of 2022, I would have been done by my April 2023 move. Instead, he switched to experimental retainers, without my proper understanding or consent. The retainers aren't working, and this mysterious shift from our plan is further dragging out my treatment timeline.Per ********************** Orthodontics' email on July 21, 2020, our treatment plan reads as "18mo aligner treatment followed by 6mo braces." Thats a year and a half on Invisalign at the most. Even though for a large part of that I changed out trays once a week, instead of twice and was told that was tracking/working. I went through the pain of changing out weekly, expecting that would accelerate my process; hopefully cut it in half. I at least expected to finish within the timeline. We are now over two and a half years in, and havent even started the braces component. We are somehow in an experimental phase where I am wearing various retainers that he wasn't even sure would work. This is not what I agreed to or signed up for. I feel Im owed a duty of care, and that I have suffered as a result of oversights in my care. I am not happy with this product or treatment experience and I want my money back. The company has not attempted to resolve this issue. Attachment shows still needed treatment cost.

    Business Response

    Date: 02/15/2023

    Please see attached.

Harper Orthodontics: Stephen Harper, DDS is NOT a BBB Accredited Business.

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