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Business Profile

Building Contractors

Jesus Herrera

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A sales associate from Floor and Decor approached in the store when we were looking at tiles for our bathroom. The associate asked if we gad a contractor. Told us he had a friend who does remodel bathrooms. He came with *********************************** to see bathroom and give estimate.Aug 27. Sa, contract agreed Paid $2000 deposit Aug 30. Tu, Demo Paid $3500 Aug. **** W-F Frame/dry wall plumbing, electrical Sep. 2. F, Hot mop Sep. 3. Paid $2000 Sep. 5 M. Labor Day No work Sep. 6. T-********* *********** Sep. 9. F. No show Sep ***** M-F. Tiling, Grout, plaster, install doors Paid $4000 Sep *****. M-F. No show Sep. 26. M. Cabinet guy dry fit frame, paint, Electrical, glass doors measured Paid $3000 Sep. *****. Tu-F. No Show Oct 3-7. M-F. No show Oct. *****. M-F. No show Oct 19. Notice of termination of contract.First few days 2 workers.Rarely stayed full day after first week.****** would stay less then an hour, leave young worker to work by himself until he was picked up by *********************************** later that day.Custom *************** top, linen closet, cabinet over toilet and frameless shower never delivered New contractor found leak behind tiled shower wall, had to demo shower and retile bathroom again. Electrical and plumbing not completed. Had to recheck and redo previous work.I am seeking refund of services and items not received as stated in contract.$ ******

Jesus Herrera is NOT a BBB Accredited Business.

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