Reviews

Review Details

• Review fromJeremy H

  Date: 09/12/2024

  1 star
  I am not sure if this company is losing contracts with buildings, but recently they decided to implement Ads within their mobile app and plaster weird media channels within their locker tablets. I think it's pathetic that a service I pay for wants to capitalize off the absolute need for users to open the application. Just improve your service, continue to win over buildings with your promise to provide package locker software, and improve upon what you have. This to me shows a white flag that Luxer is comfortable where they are as a company, or are flailing for the extra pennies they get from me as I swipe by some useless Ad for Hello Fresh.

• Review fromTony H

  Date: 08/14/2023

  1 star

  Tony H

  Date: 08/14/2023

  I am writing to express my dissatisfaction with the level of communication and training exhibited by the staff at Luxeo One. It has come to my attention that there are significant disparities in the competencies of your employees, particularly when it comes to problem-solving and customer service.Recently, I encountered an issue with losing access to the locker due to management changes. I had the opportunity to interact with two of your staff members regarding this matter, and I must highlight the ***** contrast in their abilities. One staff member demonstrated exceptional problem-solving skills and promptly addressed my concerns, leading to a satisfactory resolution. However, the other staff member, presumably due to inadequate training, was unwilling to assist and failed to comprehend the issue at hand.It is disheartening to witness such inconsistency within your staff's capabilities, as it reflects negatively on the overall image of Luxeo One. Effective communication and consistent problem-solving skills are paramount in ensuring a positive customer experience. In this instance, the inadequate training of one staff member hindered the resolution of my issue and left me with a sense of frustration and disappointment.As a customer, I expect a certain standard of service from a reputable company such as Luxeo One. Inconsistencies in staff abilities are not only inconvenient for customers but also detrimental to the reputation of your brand. Investing in comprehensive training programs and regular skill assessments for your employees would significantly enhance the quality of service provided.I kindly request that you take immediate action to address this issue by implementing robust training protocols and ensuring that all staff members are adequately equipped to handle customer inquiries and concerns. Consistency in service quality is vital for building and maintaining customer trust.

  Luxer One

  Date: 08/17/2023

  We would like to express our sincere gratitude for taking the time to share your recent experience with us at Luxer One. Your feedback is invaluable to us as it allows us to identify areas for improvement and strive towards offering a better customer experience.
  
  I deeply apologize for the inconvenience and frustration you encountered during your interaction with our staff members. It is indeed disheartening to learn that there were significant disparities in their abilities to address your concerns. We understand the importance of effective communication and consistent problem-solving skills, and we acknowledge that in this instance, we fell short of meeting your expectations.
  
  Please know that we take your feedback seriously, and we are committed to addressing these concerns promptly. We have already initiated a thorough review of our training programs to ensure that all our staff members are equipped with the necessary skills and knowledge to handle customer inquiries and concerns proficiently. In addition, we are implementing more comprehensive skill assessment protocols to identify areas where further training and development are needed.
  
  It is our utmost priority to maintain a high standard of service for all our customers. We deeply regret that your experience did not reflect this commitment. Your feedback will undoubtedly guide us as we work diligently to improve the capabilities and consistency of our staff members.

• Review fromColette H

  Date: 10/19/2022

  1 star
  I had two packages delivered in one day and was only given access to one locker for one package. I had proof of both delivers on the same day both saying the package had been placed in the lockers, and customer service did nothing. They told me they only had records of one and wouldn't assist at all.