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Business Profile

Used Car Dealers

Mickey's Quality Cars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst experience I've ever had! Sold me a 2022 ****** Tacoma TRD pro truck that was not worth half the price. They received my almost paid off 2019 Ram 1500 classic! Beautiful truck.( I should've kept) Went in and had it appraised and boy was I misinformed. Lack of honesty and respect. Im eating it now and boy they don't even care. Should have been 8 grand lower priced. Reached out many times and no answer or call back. Make right is all I've been trying for.

    Business Response

    Date: 05/27/2025

    We sold ***** ******** the 2022 ****** Tacoma TRD pro for under ***** blue book value. I will send supporting documents. Selling price was $40,999 and retail was $41,473. He also paid tax and licensing that totaled $45195.43. He was mad when he went to another dealership to get it appraised and it wasn't appraised for what he had to pay for it. He didn't understand tax and licensing is always on the customer. We have tried talking with him multiple times and even offered to buy the truck back.

    Customer Answer

    Date: 05/27/2025

     
    Complaint: 23347672

    I am rejecting this response because:

    They have not offered to buy the truck back. They continue to say they have. ***** call demanding i take down my review down. Because he didn't respond. I made the review.  If they would have offered to buy the truck back I would have expected that.  Now they keep proving that they do not value the costumer.  

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2019 ***** Silverado from Mickeys 5/17/2023. Within two weeks there was a failure of the Fuel and oil system that shut the vehicle off in a life threatening situation.They kept my vehicle for more than three months.In April 2024 I had a recall issue that was repaired By Northwood Chevrolet. April 29,2023 I made an attempt at ********* for transmission issue. They said it will need a new transmission system and neither Mickeys or Northwood will adhere to the warranty because they state I am ***** miles out of warranty. Mickeys sold an unsafe vehicle and will not make the repairs necessary.

    Business Response

    Date: 07/16/2024

    On the first issue the vehicle was taken to the Chevrolet dealer to be repaired under warranty. Customer was upset that it was taking too long as per their shop waiting on parts.  ******'s arranged for the vehicle to be brought here and repaired in our shop at our expense and did not get reimbursed for work done. Customer was provided a loaner vehicle for the entire time the vehicle was in the shop.

    As per problems with transmission, customer put more than ********* miles on vehicle and warranty was up so therefore was declined by Chevrolet, customer choose not to purchase an extended warranty at time of purchase.

    Although ******'s is not responsible for repairs after a customers warranty expires, as a courtesy we are willing to offer ****** a 10% discount if she chooses to have repairs done here in our shop.

     

     

Mickey's Quality Cars is NOT a BBB Accredited Business.

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