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Business Profile

Dental Supplies

Davids Health Sciences Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************************** offers a subscription based toothpaste.Previously, the price was better on their website than they offered elsewhere, and I prefer to buy directly which is why I started purchasing from their website.Their website uses shopify.The complaint:There is no way to cancel a subscription that I can see. I've contacted them previously and they never responded.They changed login info to a pin based log in, where you put in your email address and they send you a pin that you use as your passcode. Complained before because I never received a pin, therefore I could not access my account, yet my subscription was still going.I can access my account now but I can't cancel my subscription. On top of that, I cannot delete my payment method. When attempting to it says "Payment method can't be deleted. This payment method is managed by *******. Please Edit to manage this payment."I cannot delete my account. I'd be willing to delete my account to dodge this parasitic company but I can't even do that *********, I can't cancel my subscription, I can't remove payment, can't delete my account. The only option I have is to skip deliveries, for what, eternity? This is absurd, on top of that they haven't replied to me in ages. I sent them an email this time as well because it's infuriating but I'm not waiting for a response since I have no faith in this business.

    Business Response

    Date: 07/03/2025

    Hello

     

    This customer has been receiving orders since 2023 and has not previously reached out to end his subscription.  His last order was Dec 2024.  There is an button on the customers home screen that says "cancel subscription" he needed to press this button and answer a couple of questions on why he wanted to cancel the subscription and the subscription would have been cancelled. I have gone in and cancelled his future subscriptions. There was no money that needed to be refunded because he did go in and pause his order that was scheduled to ship in June.  His subscription was for every six months.    

    Thank you

Davids Health Sciences Inc is NOT a BBB Accredited Business.

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