Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, 12/4/23, *****, an employee of RB Electrical Service came to our home to install an electrical vehicle charger outlet. An empty box was already there, and it simply needed the outlet. I accompanied ***** to the location and watched as he used his FINGERS to measure the length of wire needed to connect the ** plug to my breaker box and then proceeded to cut the wire too short. I said to him, You cut it too short, huh? No, he replied. Then I watched him do a work around by removing several breaker boxes inside my electrical panel. Then, he spliced the electrical wire into its three electrical components: black, red, and green. Then he put the ground wire behind the breaker switches & put the other 2 wires on top of the rest of the switches. After that, he put the other breakers back into place and closed up the electrical box. That night, my wife and I plugged in our electrical cars and figured everything had been done correctly. Later on that evening, my wife accidentally turned on the light switch for the front porch light. But the light never came on. Our house is only two years old, so this was odd. On Sunday eveningthe night beforewe had had the front porch light on as guests left. We found it odd that the front porch light didnt work, but didnt really think much of it. The next day, I went to turn on the back patio light, and it also didnt come on. I also tried to turn on the side patio light, because I was grilling in the yard, and it didnt work, as well. So, after ***** came out, none of our exterior light switches were operational. I called the company and the owner (*****) came to my home on the 12/11/23. After simply using a device to measure the voltage current, ***** said that his employees work was fine. He refused to look behind the breakers to check ****** defective work.On top of that, he charged me an $80 diagnostic fee and refused to leave my property until I paid him although he did NOT fix my lights.

  Business Response

  Date: 12/12/2023

  The job was completed on a monday afternoon, we received a text friday at 6pm requesting next day service which we couldn't do. It was set up for the following Monday. I replied with our policy on callbacks explaining that if we caused the issue we will correct it under warranty, if it is something else there would be a service fee. See attached text history confirming this.

  We always stand behind our work and will inspect any issue with every service provided. What the homeowner was experiencing had nothing to do with our installation. If something had been our fault, we would have enthusiastically corrected it at no charge. Yes, A reduced diagnostic charge of $89 was applied as agreed to correct the issue we did not create.

  Ultimately, a timer was located in his garage, and we had to bypass that unit control that was not properly functioning or set to get his lighting complaint repaired. This was discovered after our installation was inspected in front of the home owner, tested, and confirmed to be OK. I was then given the go-ahead to figure out the issue... We had also offered to replace the timer or install a manual switch in place of the timer to prevent it from happening again, which was declined.

  I did not refuse to leave his property until I got paid, that is false. I was paid as agreed without issue via credit card and was never asked to leave the property.

  There is nothing incorrect with the way the wiring is routed within the panel as shown in the customers photos provided. Wiring entry only option is from the bottom right then up and around to the breaker as shown.

  Looking behind the breakers is unnecessary as the customer was requesting, with 23 years experience I knew the issue was elsewhere as discovered, and as explained via text. There is nothing behind the breakers but a metal panel housing.

  We installed a ** charger outlet at out first visit, then had been blamed for exterior lights not functioning 4 days later. Our concern about that being true arrived us back at the site ASAP.

  I tested our initial installation which is 100% correct and in no way defective, also honoring our workmanship warranty. If it was defective the ** charger would not function.

  I then moved on to the other issue which was agreed as billable. A Few minutes later discovered a timer the customer did not know he had, manually bypassed it and corrected the problem we did not create.

  This homeowner we feel it attempting to leverage an honorable system based on false statements for financial gain.