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Business Profile

Electrician

Versatile Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for Versatile Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Versatile Electric has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:

      The job was not complete. ****** only addressed one small part of the complaint which was the internet. We have had to spend an additional $3k + to complete the job that he began, was paid for in full and never completed. The application that was to supposed to allow all owners to view the security system was never set up. The monitor that we were given by ****** was used. The system that he set up was unusable. We have had to replace cameras and wiring installed by ****** due to substandard material used during his installation. He has cost the community time and money and is unfit to provide services in the capacity he is working. Additionally, his license was suspended and therefore he should not have contracted with us. He owes us money and a formal apology for the treatment we received. failed to do so. We have attempted to contact him via phone and email. Our calls, texts, and emails have been ignored. ****** contacted my fellow board of directions member **** ******* on Tuesday 8/30/22 and explained that he had been recovering from an accident that left him incapacitated and unable to work. He stated he would be out that week to complete the work. We never heard from him again until Tuesday 9/27/22 at which time he stated he wanted to make things right and would complete the work. He has gone back to not responding to calls or texts. We have obtained another bid from a contractor to complete the work and set up the app. We would like to be reimbursed from ****** ***** (Versatile Electric) so we can use the funds to pay the new vendor to complete the work. Requesting a refund of $900.00 + cost to finish running conduit and placing exposed internet wiring inside conduit.

      Business Response

      Date: 09/15/2023

      the invoice did nit charge this client for internet service internet service was going to be a courtesy unfortunately because of the time it took to get internet and my medical emergency i did not get to is in there time but it was a courtesy not a was not charge for so i do not understands why i am been penalized for a courtesy i am requesting to have this remove please thank you

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