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Business Profile

Pest Control Services

Left Coast Pest Solutions Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left Coast Termite ***** Feldspar *****************, Ca ***** ************ They never finished doing what they were supposed to do?They didn't finish the stairs they built? (The electrical outlet they used does not work anymore?***** the guy that I dealt with never showed up when he said he would.

    Business Response

    Date: 07/18/2024

    Hello ********,

    This email is in regards to complaint # 21959866 . Being that this is our first complaint I have attached all documents pertaining to 5001 W ******* #******************* in hopes that we can resolve the issue in a timely manner and satisfy ***********************. Attached is the Termite Report, Notice of Completion, Paid Invoice, the Fume Log and Certificate, as well as e-mail correspondence, and photos from our most recent follow up on 7/17/24.


     ************************ expressed his concerns via email on specific repairs not being completed, in which we addressed. We also had our termite operator ***** give him a call and set up a follow up inspection to make sure these areas were completed. We asked for photos of the areas of concern so that we can further explain and resolve his concerns, but no photos were sent. We reached out to set up another follow up visit on 7/17/24 so that our Termite Operator ***** can go over the *** report with him and the completed repairs. We also completed paint free of charge, even after addressing on the report that paint was not included in our estimate. It seems that all work as promised was completed and his main concern was an electrical outlet, in which we did not use during our time completing repairs at his home, or have on our list of repairs since we do not do electrical work. It seems that after this visit *********************** was satisfied. We take pride in our work and customer service and hope that we can come to a resolution on this matter. 


    Thank you,

    Customer Answer

    Date: 07/19/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Left Coast Pest Solutions Co. is NOT a BBB Accredited Business.

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