Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased July 18, 2022 a Forest River Heritage Glen RV from RV Supercenter on ******* *** ** ******** *** In 52 weeks of ownership, the RV had been in the dealership for 22 weeks getting warranty repairs. The first 5 weeks, the Sales Mgr at the time, Glen Page, admitted the dealership dropped the ball by not ordering a single part needed to complete the numerous problems discovered during initial inspection. That’s where the headaches started. Since our first trip in November 2022 and then another in June 2023, we’ve run into non stop repair issues, lack of communication from dealership , excuses for delays when contact finally made, all while our warranty expiration is closing in. We brought our anger and frustration to our salesmanJosh back in February 2023 and he promised to discuss with owner, Brian Seitel With no response for weeks we texted Josh asking why we’d not heard from anyone? His response was we’d receive a call - well that never happened . Upon dropping RV off again in June 2023 we again spoke to Josh and and new Sales Mgr. Chris. They fed us a word salad stating they’d speak to owner, Brian Seitel and try to get warranty extension. Again nothing. Two weeks later after I called Chris, since he ghosted us , I said we’d be in in two days to pick up RV and we wanted some resolve. The owner once again was no show and another BS word salad from sales mgr but with promise we’d hear from Brian Seitel within next two days. Owner finally called Monday afternoon with no remorse, no concern of issues and acting as if he knew little about problems. Said he’d call Forest River and get back to us. Five days later, zip! They are the biggest group of liars we’ve ever encountered. They rode their stall tactics to the day the warranty expired which was probably their original intent. Their dealership admittedly drop the ball and provided shotty repairs and no customer service! They’ve made no attempt to provide any warranty extension as was discussed.

  Business Response

  Date: 02/12/2024

  RV Supercenter Case# ******** Consumer: ****************************** ***** ***** Filed: 07/21/2023 
  Dear Mr. ***** ***********************, 
  We are in receipt of your concern regarding repair issues being completed in a timely manner. We understand the frustration that can occur when there are repairs needing to be completed and we apologize for any lack of communication that occurred. 
  Despite difficulties that arose and a timeline that was unsatisfactory we are thankful we were able to complete all necessary repairs for you under your manufacturers warranty. Due to the delays, we were also able to successfully negotiate an additional six month extension of the manufacturers warranty between yourself and Forest River. (See attached)