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Business Profile

Business Consultants

Genesys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Consultants.

Complaints

This profile includes complaints for Genesys's headquarters and its corporate-owned locations. To view all corporate locations, see

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Genesys has 2 locations, listed below.

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    • Genesys

      1302 El Camino Real, Suite 300 Menlo Park, CA 94025

    • Genesys

      2001 Junipero Serra Blvd. Daly City, CA 94014

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I played at ******************** back in February think it was the 12th . I found treasure mile casino and went to there customer service to ask questions . The cs rep fixed me up with a free spin no deposit . I was happy and excited . Then I was told I needed to make a deposit before the bonus was done so on could keep thr winnings. All very miss leading but I was a newbie . So I deposit 20 bucks. And then was giving a crazy amount on a pass through. And then was told I could on "cash in" so much. When I seen cash in. I told Myself I wasn't going any more than 20 bucks I already deposited. So I started playing and won. Now back to cs for help on withdrawaling my money. I was told I needed to play out the bonus and the money would become withdrawalable. I couldn't figure it out so the cs rep. *** it for me. TjThen she congratulated me. And told me my pass thru was mesnt and was good togo. I was ecstatic I have over 3k. Now that the bonus is done I had 3400 for cash withdrawal . I played some more over the next several days I played . I sent up a 2k wire transfer that was processed and I continued to play. Then as I was setting up a dep. For 5k everything changed. They deleted all the chat history , my dep statement and was very short with me . Stating they had no records of our previous chat. Lucky for me and not for treasure mile. I screen recorded ever sec since day 1 . They deleted everything knowing they had missed up. Figured I would lose it all . Nope . I just want what's owed which is 5k or I will take this as far as I need to . Bc I have proof of it all .

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I have never been treated and called the * word yelled at by ****** then ******************* who said you dont get the option to speak to no one higher than himself. Insidious behavior! I have been up since 330am trying to figure this out! I called spoke to ******* and I have proof Or the whole entire circumstance! *ext is a racial discrimination complaint! I am merely asking them to take from bank account next month! I have proof as STATED! I will call Back and dont appreciate being tossed. I will also make sure I speak to someone who has class integrity and can let me get him/her the proof. I am a human and no one will call me the * word. I am simply doing what is right. And **************** doesnt deserve his position. I have the bank receipts and the amount and the proof to send to the write one who can help? Some may not call and at least I am doing it right! But I can not speak to ******!

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