Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted this company to publish my book. Chose the Digital Package they offered On Marach 14. 2022 paid a total of $599. An additional $270 was paid. Also $102 was paid on March 8, 2022, for transcribing the book on a program. Contract to publish my book was signed on May 4, 2022.Cover art was designed and approved by me on May 22, 2022. At that time, I said everything is good, go. I thought they then would go ahead with the publishing.Since that date I have received nothing, not a word from this company. The last I received, after asking, was that the manuscript had been placed in "archive" on February 22, 2023.
Business Response
Date: 03/08/2023
Hola Guadalupe, siento mucho la confusin. Como puede usted ver en la imagen que le estoy enviando, desde el 7 ******** estamos esperando a que usted descargue, revise y autorice el libro digital. Puede usted ver que no hay ninguna autorizacin suya en ese archivo. Por ley no podemos proceder a la publicacin hasta que usted haya revisado y autorizado el documento. Es indispensable que lo haga porque ya estamos listos ******** para publicarlo, slo es necesario que tengamos su autorizacin ah.
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