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Business Profile

General Contractor

Top Notch Construction
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Selected ** under low income ******************* They can't do anything after payment is completed. Not cold enough first year called PG&E second year to light furnace advised on 11-3-23 theostat not connected to wall. Left message by rep and I... No resp. Text 11-18-23, 12-8-23, only resp rec'd to fix linking roof. Text 1-5-24, resp 1-6-24 again only roof.. re-text about furnace. Text 1-23-24.. *** will came out for roof but nothing on furnace. Text 1-27-24 no resp. Text 2-6-24.. resp it was working Inspector turned it on... Reminded him wall switch not ******************** next time in ******. Text 2-12-24. Came out couldn't fix connection to furnace 2-14-24 be back 2-16-24 but text he was sick. Text 3-4-24 no resp.. roofer came out 3-6-24.. texted thank you and inquired about furnace but no resp.. text 3-8-24 regarding complaint being filed because I have waited 4 months

    Business Response

    Date: 03/20/2024

     The job was completed and passed ************** and Self Help inspections. The wall furnace was verified as operational on inspections.  **************** called Self Help  after the one year to seek assistance and they explained that she had passed the warranty period. She spoke with ******************* and she was not happy with his response. We went out when there was an issue with the roof and the thermostat had been tampered with. We were unable to fix. We tried to call her to discuss the issue and she didn't answer.  We are willing to go back and change out the thermostat for her but that is all we can do for no charge. If there is any additional work needed she will have to find another contractor to assist her. We are just trying to make her happy but we cant continue this as it has passed the warranty period. 

    Customer Answer

    Date: 03/25/2024

     I am rejecting this response because:
    I haven't spoke to anyone but ** at ** and ***** from PG&E regarding the furnace. ***** issued me a notice on 11-3-23 stating furnace has wiring incorrectly placed. Thermopile connection for C terminal is not connected and missing prong for connection.  Refer back to contractor for repair.  I call ** and left a message from ***** PG&E rep ************** him of the issue, no response so I  texted him same day.  I called Self help on 1-10-24 and I spoke to *********; who advised me he couldn't do anything but he would call ** regarding my linking roof only.  He called and I have the message. I have never spoke with anyone named ******************* and not sure why TN would make up a conversation that didn't take place.  On 3-6-24 he said he would put a new roof on my garage started linking 30 days after placed in 2021 hopefully I will not have to call him again. When ** was here on 2-16-24 re the roof and furnace I advised him then that no way this furnace was working during an inspection because the thermostat wasn't connected, so how did anyone turn it on and he saw that when he was here, no answer.  I was never told of a warranty and how can you speak warranty when it never worked and it took 3 months to come out.   I spoke to ** on 1-23-24 again nothing regarding about a warranty.  I feel if the furnace was never functional because of the things PG&E stated how could an inspector approve it.  When ** was here on 2-16-24,  I advised him no way did any inspector turn that furnace on because if so he would have seen the issue.  I also reminded the furnace was put in but not turned on and he didn't deny or disagree.   I can't believe he would say someone tampered with the furnace.  Why would I or anyone else tamper with the furnace he got paid. The only two people that opened that furnace after it was put in was ** and ***** from PG&E.  I started texting to have a record of everything.  I have not gotten upset or been unprofessional to anyone because I didn't want it

    to be used against me.  I have learned a lot of patience with this company.  All I want is my furnace connected.


    Business Response

    Date: 03/28/2024

     We went out and repaired the wall furnace for ****************.  The furnace is functioning and she turned it on and off to verify operation. We went because we don't like negative reviews and even though the warranty had expired over a year ago the furnace was repaired free of charge. We provide a quality service and I don't like for our name to be tarnished. We got a signed acknowledgement of completion and we hope this resolves this issue. 

     

     

    Thank you,

    Top Notch Construction 

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