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Business Profile

Mailing Services

UPS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a student at UC Merced and I shipped a UPS package out of ** W ***** STREET MERCED, CA ***** on 09/04/22. I provided the clerk with the shipping address and he created the label with the incorrect address. I later found that out because the item was shipped to the wrong address. I contacted UPS multiple times and they 've been giving me the run around. They would send me to Staples since they stated that Staples made the label when the label was made at the UPS in the Staples store. UPS then stated I would get my refund in 7 days and I haven't received anything. They later told me I needed to contact Staples to fill out paper work for the missing package. The UPS manager at Staples filled out all the paper work. UPS still didn’t resolve the issue. I called back in October and once again they made the clerk fill out the paper work again. I'm very frustrated since they have me going back and forth and they can't resolve the issue. I'm attaching the UPS tracking/claim information. I'm also attaching a copy of the invoice for the item that was lost. Thank you in advance for your support. The correct shipping address was **** N. **** Street #*** Santa *** CA *****.

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