Complaints

This profile includes complaints for River Drive Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

River Drive Properties has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  River Drive Properties

  3174 Collins Dr Ste B Merced, CA 95348-3154

• 

  River Drive Properties

  770 E Shaw Ave Ste 114 Fresno, CA 93710-7708

• 

  River Drive Properties

  145 North N St B Tulare, CA 93274

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently rent from River Drive Properties. I have been without AC since July of this year, while we were in 100 degree weather for 4 months. I was being avoided by them every time I called to check the status of the repair. I had to involve code enforcement which made them have to act on the matter, otherwise they would be cited. They have threatened to evict me due to an incident of a scheduled an appointment for HVAC that I was unaware of. Therefore I was not home. River drive attempted to enter my home not having success. They accused me of changing my locks, which was a false accusation. The worker just had trouble opening the door. I was without AC in a very hot time period of 4 months, I have asked to come to an agreement for at least 2 months of credit along with a reimbursement for a portable AC I had to purchase. They have continued to avoid me every time I email or call the office. They recently sent a 24-hour notice to enter for repairs on 11/28. I made sure someone would be home to let them in and there was a no show. 2 days later, when I was not home, HVAC showed up. Again, I reached out via email and phone and got no reply nor returned call.This property management has failed to communicate and its a big inconvenience as a tenant. I would like to receive a rental credit for the months that I was without AC, along with allowing them to come repair the ***

  Business Response

  Date: 01/02/2024

  River Drive Properties is in receipt of a complaint made by *********************** who is a current tenant of ours at ******************************************************. Ms. ***** complaint is in regard to her **** unit not functioning properly, the length of time which it took to get it fixed, and rent compensation for the time she was without a working AC.
  
  Multiple attempts were made over a course of several months to schedule this work to be completed. Vendors were scheduled and showed up to appointments to be denied entry or asked to come back at a different time, or appointments were requested at times that ************ knew were not applicable to the scope of work needed to be completed. As of December 1, 2023, the **** unit was completely replaced by Universal Air, and we have not been notified of any continual issues.
  
  From the beginning, we were very transparent with ************ and provided updates to her as we received them from both the homeowner and ****************. At one point, we even offered to help her move out of her apartment into another home that we manage. So, while ************ states that we were ignoring her emails and calls, it is more that we could not provide the information she was hoping for or wanting to hear.
  
  Starting September 2023, ************ withheld rental payments due to not having a working AC during the summer. Since the work has been completed, she has paid 2 full months of rent and an additional payment of $710, leaving a balance of $2739 due. This is a little less than 2.5 months worth of rent owed. Whereas we would typically consider any rent credit to be forfeited when a tenant denies maintenance services, in this case, we are willing to and have issued a credit of half of 1 month rent in the amount of $555.55.
  
  Attached is a tenant ledger showing this credit and a total outstanding balance of $2183.45 owed by ************. We are willing to work out a payment plan if she would like to contact us, but the request must be made in a timely manner and will not be offered after the month of January ****.

  Customer Answer

  Date: 01/03/2024

   I am rejecting this response because:
  
  The information that provided is not 100% accurate and I was unable to stay in my own home for a period of the time I was left without AC. I have proof that I attached where I was not getting responses. Of course I cant prove the times where I left voice messages and messages with receptionist to get a call back from ******. I am requesting atleast 2 months of rent credit and a reimbursement for the portable AC I purchased during that time period considering I was not accommodated during the time of 3 digit degree weather. I do not accept the offer of half month credit. 

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with River Drive Properties to manage my property at *** ******* *** ******* ** ***** from 12/1/2021 to 6/30/2023. River Drive Properties charged me many erroneous items for fees. I want to dispute these fee charges and get refund from River Drive Properties.
  
  In my June 2023 statement, there are 3 charges of landscaping to me (each $175, totally $525) and they were labeled as by the previous months (February, March, April 2023) that already charged me for the landscaping. I do not agree on these charges. I contacted River Driver Properties about these charges, but got no reply.
  
  In my March 2023 statement, there is the charge of one Whirlpool dryer of $573. Because in that same month there was the purchase of HotPoint Dryer of $540, I think buying 2 dryers for one property is not necessary. By our agreement, River Drive Properties needs my authorization for such big amount purchase and I was never notified of such purchase. I contacted River River Properties about this charge, but got no reply.
  
  As our contract ended on 6-30-2023, River Drive Properties needs to refund me the $2500 security deposit. By today 7-11-2023, the online statement I received disclosed to me the refund amount is $1575.81, with several items of purchases and deductions that I was never informed of and will not agree.
  
  So I think the refund amount should be $525 (landscaping charge in June 2023) plus $573 (Whirlpool dryer charge in March 2023) plus $2500 security deposit, totally $3598. River Drive Properties agreed amount is $1575.81, which is $2022.19 short.

  Business Response

  Date: 07/20/2023

  Monthly landscaping charges for 618 Coppola Court were
  authorized by Mr. ******* ***** at $175/month on 5/18/2022 via email. This was
  a discussion between Mr. ***** and myself (Audrea Tuhn, Regional Manager) since
  his previous gardener (******** *****) was doing monthly service for $130/month.
  The reason for the service provider switch was that River Drive Properties only
  utilizes licensed and insured vendors and Mr. ********* was not. River Drive did
  give Mr. ***** the opportunity to continue to use the cheaper option and pay
  him out of his own accounts but he did not want to have to take care of the
  bill.
  

  Services started promptly in May 2022 at $175 a month, performed
  by AR Gardening. As you can see in the bill detail (attached), Mr. ***** was
  never billed twice for the same month. However, bills would come the following
  month for prior services and some months had multiple monthly bills from not
  being billed out by the vendor at the time of completion.
  

  In this complaint, Mr. ***** alleges that in his June 2023
  statement, there are three charges for February, March, and April which he
  believes he already paid. The June statement did in fact pay for those
  services, but they were not double paid. Per the owner statement, services were
  paid as follows: February statement paid December service; April statement paid
  November and January services; June statement paid February, March, and April; July
  statement paid May and June’s statement.
  

  River Drive does not feel that a refund is owed for these
  services since they were completed per Mr. ******* authorization.
  

  Regarding the appliance purchases and charges – Mr. ***** was
  notified that both dryer and washer were not working properly at the end of January
  2023 when the residents submitted a work order to River Drive Properties. After
  receiving the diagnostics, Mr. ***** authorized the purchase of a new washing
  machine at $540.17 and a new dryer at $573.00 (see attached emails). River
  Drive acknowledges that two separate bills for two different dryers were paid
  out of Mr. ******* account and wants to assure everyone that this was an
  oversight. River Drive is disputing the charge of the second dryer with the
  appliance company because they were not given approval. We recognize that Mr. *****
  should not be held responsible for this error, so we are refunding Mr. *****
  the $654.81 via direct deposit as of today, 7/20/2023.
  

  For Mr. ***** to finish his complaint by saying that there
  were several items of purchases and deductions that he was not informed of and
  does not agree with is not entirely true. We have the authorization in writing from
  him for said services, minus the double charge for the dryer.
  

  As far as the security deposit total is concerned, Mr. *****
  would have received the entire total of $2,500 if he did not have outstanding
  bills owed at the time that we closed his account. Perhaps better practice was
  to not pay him his normal distribution on June 11, 2023, and hold those funds
  to cover the $1,004.19 in bills. Either way, no bills (except for the second
  dryer which has been refunded) were paid without authorization and River Drive does
  not feel that any additional money is owed to Mr. *****.

  Business Response

  Date: 07/24/2023

  The original complaint did not include anything about a stove purchased and paid for out of the owners account so we did not include it in the original response.

  In January 2023, the tenants submitted a work order to River Drive stating that the stove does not turn on and when it does it does not always stay on. At that time, we relayed a quote to the owner which he approved. However, the approved appliance vendor did not complete the job until late May 2023, early June 2023 which is why it didn't get billed until the last statement in July 2023. 

  Mr. ***** authorized the purchase of the stove so to say he was unaware of the charge is not correct.

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I raised the dispute because the business gave me the monthly statements with dis-oriented accounting. Many accounting item charges were from several months ago, and many items were not organized in chronicle order. My emails to the business were not timely replied. With the help from Better Business Bureau, I was able to communicate my concerns to the business. The business responded through Better Business Bureau, clarifying the many accounting items, and refunded me $654.81 for the wrongly charged items.

  Regards,

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ****** and I rented a property that was originally under Mid Valley Properties. We moved into the rental property August 21, 2021 and moved out September 01, 2022. Sometime in early 2022, Mid Valley Property gave the rental property to River Driver Properties. ******** and I would deliver our rent to the Tulare office. After moving out, we were waiting to hear from River Drive Properties about our deposit. We received a letter from the property management December 05, 2022 about the charges from the rental property. We wanted to dispute the charges due to the inaccuracy of the charges. When ******** and I had moved in, the walls were painted different versions of white and cream. We had been in contact consistently with Mid Valley Properties because the house was infested with roaches. In addition, the lawn was not taken care of and many of the properties trees needed to be trimmed or taken out. When the rental property was transitioned to River Drive Properties, we did inform them of the issues to keep them up to date and ultimately moved out because of the infestation. When ******** and I moved out, the house was absolutely cleared of any trash, swept, and mopped. The letter states issues with the blinds and we had put that as a concern on the move in sheet, along with other concerns with appliances. Since moving out and receiving the letter form River Drive Properties, ******** and I have tried contacting the property management numerous times, left voicemails, and have not received a call back from either the Tulare nor Merced office.

  Business Response

  Date: 02/03/2023

   
  To whom it may concern: 
  River Drive Properties is in receipt of complaint ID ******** submitted by ****** ******* on behalf of ****** and ******** ****** regarding "Refund". The customer's complaint states that they wish to dispute the charges taken from their security deposit for the rental property at **** ****** ***** ** ******** **. The complaint states that the customer has attempted to contact River Drive multiple times leaving voicemails regarding a dispute of charges but has not heard back from their local office in Tulare nor the corporate office in Merced. 
  Unfortunately, River Drive has never received any voicemails from these customers nor any written communication via email, text, or letter. On the final statement of itemized disposition of security deposit, it states "Any disputes of charges incurred and/or deductions must be submitted to River Drive in writing." As of today, we have never received any dispute in writing from the customer. 
  Initially the customer states that they want to dispute the charges due to the inaccuracy of those charges. They continue with complaints about a roach infestation, lack of lawn care, and trees needing to be trimmed. The customers were not charged for any lawn service, tree trimming service, nor pest control services. During their tenancy with River Drive, the customers made no maintenance request for pest control services. If it had been brought to our attention, River Drive would have requested extermination with Eagle Shield Pest Control, whom we have contract with. 
  After review of the charges made to the security deposit and the photographic move-out inspection taken by River Drive, River Drive stands by the charges seeing as the tenant left the home in less than satisfactory condition. If the customer had submitted a written dispute, as requested, at that time River Drive would have gone over every charge in detail and explained the justification of said charge. 
  Both the final statement of charges and the move-out inspection can be shared upon request. 
  Thank you, 
  ****** **** Regional Manager  

  
  

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This rental property known as riverdrive is holding my deposit because they are blaming me and my wife for damages when that is completely not the case we have been complaining since day 1 about the damages and the flooding. We have lived there 2 years and about 10 months and they have never complained about us, they never told us anything and they also are so unprofessional that they tried renting the same apartment to 2 families and it’s just to the point where I’m needing a lawyer because the deposit was 2 grand and it’s outrageous how a company can do this to anyone. There is more believe me but this company needs to go down please. I have picture proofs of what it was like from move in day.

  Business Response

  Date: 10/21/2022

  
  October 12, 2022 
  Better Business Bureau **** ** **** **** ******* ** ***** 
  To whom it may concern: 
  
  River Drive Properties is in receipt of complaint ID ******** submitted by Bailey ***** regarding "refund or exchange issues." Mr. Payne's complaint states that River Drive Properties is holding their security deposit in the amount of $2,000. 
  As of today, October 12, 2022, Mr. ***** and his wife are still living in the property located at **** * ****** ** ** ******* **. Therefore, the security deposit is being held in River Drive Properties trust account as required. Pursuant to California Civil Code Section ******* ***** ***** ********** would not furnish any itemized disposition of security deposit until the tenants have vacated the premises and returned possession to River Drive, at that time which, River Drive could assess for tenant caused damages. 
  1f/when Mr. & Mrs. ***** vacate the premises, River Drive Properties will at that time follow all regulations set forth by Civil Code Section 1950.5 regarding their security deposit. 
  More information can be provided, if necessary, with written request. Thank you, akid/0\41A/— 
  ****** **** Regional Manager, North Valley River Drive Properties 
  **** ******* ***** ***** * ******* ** ***** * ************* * *** ********* * *** ****** ************* ****