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Business Profile

Storage

Central Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/22 I rented a unit for $200 dollars on Wednesday 05/23 tried to call to be able to access my unit 05/24 manager calls me and wants to to meet him before accessing my unit I dont have time until Tuesday so there fore I asked for a couple days refunded instead Im met with a person who is not only not helpful but rude he lied about calling me in the morning and when he finally called back instead of working with me he wanted to end my rental and not help me out very very sad when I asked to speak to his dm he hung up on me and did even bother to let me know about my refund or anything.

    Business Response

    Date: 06/10/2024

    We received the complaint from the BBB regarding prospective tenant ******************************* complaint about issues with renting a storage unit at CSS Merced on 5/22/2024.

    ********************** completed the rental process online in the evening of 5/22 after our office was closed.He paid $198.16 online via Mastercard. The rental paperwork was not completed properly,and our team contacted him to let him know that he needed to sign the paperwork and provide a better copy of his photo ID. The team reached out to ********************* on 5/23 in the morning asking for a return call or an in-person visit to clear this up. ********************** spoke with the call center in the afternoon of 5/23; when our team returned his call that afternoon, they received a caller not accepting calls message and were not able to reach **********************.

    On 5/24 our team was finally able to speak with ********************** on the phone. He refused to sign the insurance paperwork or provide a better image of his photo ID. He was very confrontational toward our team, and speaking in a disparaging manner, so the team informed ********************** that they would be vacating the lease at that time.A refund was issued in the amount of $198.16 to the payment card.

Central Self Storage is NOT a BBB Accredited Business.

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