Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a king bed from 2Modern. The bed was defective and collapsed under the weight of my 125 lb daughter. The workmanship was shoddy and materials poor. Screws too short, flimsy nails attaching bed rails to support a king size mattress. I asked for a replacement but customer support coerced me to fina a repair person in my area. I hired someone who reconstructed the frame and criticized and replaced all screws. Bed broke again as the wood used for supports was poor quality. Still havent received my money. They did refund the bed price, but that did not include the repair price.

  

  Business Response

  Date: 12/26/2024

  Hi *****,

  We apologize for your experience with the ****** Bed. We have processed the refund for the item, and we submitted the request to refund for the repair along with the invoice you provided on 12/23/25 after speaking with you and we followed up by email as well. We assure you a check is being processed and will be mailed to you. If you have any questions please contact our Customer Support team by phone at ************** or by email at *********************************

   Best regards,

  2Modern

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/23, I ordered a USB-chargeable table lamp ********************* Table Lamp 1 Rust) from the 2Modern website, Order #******. Recently, it stopped charging fully (the light stays orange to show it's charging but never turns green anymore). It also doesn't hold enough charge to be used off the charging base for very long at all, making it very impractical. I emailed them about this issue on 8/13/24, and they emailed back, saying I should buy a new charging base. I emailed back saying this seems an unacceptable amount of time for product failure, and asked if they would please provide me with enough credit to purchase the charging base for free, or send one complimentary. I never heard back, so I checked in again on 8/14/24, then again on 8/31/24, and again on 9/23/24 and never heard back from any of these follow-ups.

  

  Business Response

  Date: 09/24/2024

  Hi *****, 

  We are sorry to hear of your experience with your order and thank you for taking the time to share your feedback. We checked on your inquiry and see that a team member from the Support team replied regarding the request for a replacement battery at no cost. The ******************** Table Lamp is outside of the 1 year warranty, so a replacement battery is not covered as the item was purchased on March 19, 2023. As a courtesy, we will make an exception to send you a replacement battery. A Support team member will reach out to confirm the shipping address with you. If there is anything we can help with, please reach out to our Customer Support team by phone at ************ (M F: 6am 4pm PST) or by email at *********************************
  
  Best Regards,
  
  2Modern

• Initial Complaint

  Date:12/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I put in an order on September 28, 2023 for the fatboy sumo grand sofa which totals to $4,000 +. When I purchased this sofa in September, there was no delay on the item and it wasn't backordered nor was it out of stock. It even had an estimated shipping date of October 15, 2023 at the time of purchase. After October 15th passed, I reached out to the company on my own initiative (I didn't have an email with a status update or reason for delay) to request the details. I was given a new date of November 3, 2023. I asked for a reason for the delay and I was told that the shipment is "most likely" delayed due to a customs issue which happens to the company from time to time. I tried to ask the representative why they would sell an item that they didn't have in stock or at a warehouse already in the US and I wasn't given a straight answer. November 3rd passes and I wait until the following Monday (November 6, 2023) before reaching out. Once again, I had no email or phone call or automated text message with any status update - I had to reach out to the company on my own. This time, it was noticeably harder to get in touch with anybody - I emailed, I called (I was put on hold and then after 15 minutes I was told to leave a message), and I tried to use the online chat service. Nothing. Finally, I got an email back saying November 15, 2023 is the new estimated shipping date. I responded to the email asking what the reason was and I still have no response. As you can probably guess how this is going to go by now, November 15 passes, no update - my order is still unfulfilled. Once again, I reached out and the representative gave me another date this time December 4, 2023 and I was rushed off of the phone because the representative literally told me that he had a lot of other calls and he couldn't answer any of my questions at the time. It's December 4th and I can't reach anybody through phone, email, or through the online chat. This business is absolutely terrible.

  

  Business Response

  Date: 12/06/2023

  Hi ******, 

  Thank you for taking the time to share your experience with us. We apologize for the order delay, and that you experienced trouble connecting with us. Unfortunately, we experience unexpected delays occasionally, and in reviewing the history of your order the Sumo Grand Sofa was backordered and that caused the delay. We checked the status of your order, and the item has shipped as of December 5 and will begin transit to the local delivery hub in your area. Once it arrives a delivery agent will contact you to schedule a delivery appointment that works best for you. If you have any questions or if there is anything we can help with, please reach out to our Customer Support team by phone at ************ (M F:6am 4pm PST) or by email at ********************************. 

  Best Regards, 

  2Modern