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Business Profile

Education

C2 Education

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details-- My daughter was a student of C2 Danville until June 2020.- At the end of June 2020, we had prepaid for 50 hours for tutoring. - C2 Danville was closed and contract was transferred to C2 ******** - in Nov 20, I reached out for a refund of unused hours ( COVID, unavailability of tutors and other reasons, my daughter couldnt use the hours).- then director of C2 ******** told us money cant be refunded but can be transferred to sibling with verbal and the written confirmation.- in Feb 24, I reached out to request transfer of 50 hours for my son to use in summer 2024.- new center director is saying that hours are expired and then Center Director gave an incorrect information. Resolution-- I would like a refund and interest on funds C2 held without an intention of ever providing services.- Or transfer 50 hours to ***************** where my son can use those hours for summer classes. Status - I sent email correspondence with prior director to C2 ******** - requested an appointment to meet in person Amount-- Estimate - $3000

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