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Business Profile

Electronics and Technology

Envision Peripherals, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchase: November 29, 2021 *********************** multiple times to get this resolved. It was the same person who hung up on me multiple times. It was difficult to hear him and he also said it was difficult to hear me. After multiple attempts to tell him the serial code and model from the back of my broken monitor, he hung up on me. I've provided attachments of my order and I would just like a replacement monitor for work.

    Business Response

    Date: 11/21/2023

    Hello *************************,

    We highly appreciate your honest feedback regarding your experience and apologize for the inconvenience to this matter. We are investigating this matter with our *********** Team and phone provider. 

    We read from your feedback that you were having trouble with the *** 27G2 product. We see that you already have an open ticket with us under ticket number, TKT127758.

    We have received most of your information except below.

    Please select one of the 2 options below. Once you make a selection the Agent working with you will confirm all your information for your RMA claim.


    1.  Advance replacement


    We will need credit card information to secure the return of the defective unit.  We will send you an email form for you to fill out if you select this option.  Once we receive the credit card information from you, we will proceed to send a replacement unit.  We will also provide *** / ***** return label you can use to return the defective unit after you receive the replacement.  You have two weeks to return the defective unit after receiving the replacement unit to avoid non-return charges.


    2.  Regular replacement 


    We will provide a ***/***** return label.  We will send a replacement once you drop off the defective unit to ***/*****. 


    Once we verify that you qualify for warranty, we will send a separate email with RMA instructions from within the ticket portal.

     

    PS.

    We will also send you this same message from within your ticket, TKT127758.


    Kind Regards,

    *** Monitors Consumer Care

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a warranty claim for my monitor Serial Number: ************* Product Brand: AOC Monitor Model: AG493UCX.I was provided RMA No. EA10028892. I was given a shipping label and used it to ship my item to them. *** delivered my monitor to the wrong address and aoc started a claim to get reimbursement but its been weeks and they have not followed up with the claim or helped me with my replacement at all. I contacted *** and they said they are just waiting on them to fill out the claim paperwork to finish the claim. When I call aoc multiple times they keep saying they havent received any paperwork and I need to wait but nobody has ever called me back or emailed me. I have been forgotten about. I shipped my monitor off on September 15th via tracking # 1Z8332929090932243. It has been over a month now and I demand my replacement monitor. I have done my part and have contacted aoc half a dozen times and they are not putting any effort to resolve my issue so I had to open this bbb claim in hopes they will make this right finally.

    Business Response

    Date: 10/23/2023

    Dear Mr. ***********************,

    Thank you for your reply and reaching back out to AOC Support. 

    We apologize for the delay. Normally, we send and process a replacement unit once we receive the defective unit but it appears your unit was delivered to the wrong address based on the tracking and *** team that has caused a delay.

    We will move forward with processing a replacement unit out for you and should ship soon. Tracking will be sent to you in a separate email as well once available.


    Please send an email in your Ticket # TKT126110 or RMA# EA10028892 if you have additional questions or require further assistance.

    Regards,
    AOC Monitors Consumer Care





     

  • Initial Complaint

    Date:09/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original purchase occurred July 10, 2021, at ******** in person. Within the first six months the monitor stopped working. I went through the expected process of an RMA with *** and received a refurbished monitor. Six months after receiving a refurbished replacement monitor, the monitor stopped working. As the process expects I submitted yet another RMA request. I now received a monitor older than my original purchase at ********. While in the process of shipping the second defective back to *** which they are expected to receive on August 18th according to ***** tracking records, the monitor I currently have in my possession which is older than my original purchase has once again failed, and they are no longer responding to my demands for a new replacement.

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/09/08) */ Contact Name and Title: *** Service Warranty Team Contact Phone: ************ Contact Email:************** Hello *****, Sorry to hear about this issue. We have reopened your last ticket with us under *********. Please send us a reply there as well, to help resolve the issue and allow us to send you another new monitor replacement from our Service Center Warehouse. We'll need the following information below. #1 We wanted to follow-up with you regarding the last RMA# ********** that was issued out for you. We ordered a new model ***** and it shipped out 8/18/22. Our records show that this has been delivered already back on 8/21/22 via ***** tracking # ************. Website for proof of delivery: *************************************************************************************** #2 Our warehouse has received the defective unit back from you, model *****, with serial number # ************* on 9/5/22. Thanks for returning this back to us. #3 However, we received a notice from *** Compliant Dept. about a case #******* you created with them on 9/8/22. Was there a problem with the new monitor you recently received? If yes, please kindly provide the info below, so that: **** Service Center may send out another new replacement out for you -Please provide - Photo of serial number label of the replacement monitor on the back or bottom of the unit -And the address we have on file is the same? Thanks for your time. Our apologies again to the inconveniences to this matter. Regards, *** Monitors Consumer Care

Envision Peripherals, Inc is NOT a BBB Accredited Business.

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