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Business Profile

Freight Forwarding

truDelivio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I paid this courier service company name Trudelivio $20,000 to have my luggage sent to me. Part of the $20,000 include custom fees, handling fees, and attorney fees. Last week they told me that once I paid the attorney $6,700 that would be thr only payment I would have to make to recived my luggage. Well that was a lie. Today when I went to go check my email they told me that in order for me to recive my luggage I would have to send them an additional $14,900. I'm not sending them that payment. They have already *** to me and told me that once I paid the $6,700 attorney fee they guaranteed me that I wouldn't have to make anymore payments. Obviously that was a lied and they scam me for the money. They need to be look into and investigate because what they did is unacceptable, unethical, and ridiculous. When I check out their website it look legit, but the address they have on their website has a *****, ******* listed. Howveee the actual address come back to an ********** address with a total different shipping compnay name. This compnay needs to be listed as fraudulent and as a scam because that's what they ate and did. Scam someone out their hatd earned money just so that they can make a quick profit thinking that its ok. My girlfriend sent me her luggage. She is active military. Here is the information from their website:***************************************************************However this is the actual address that popped up with a whole different company name.*******************************************************************

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