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Business Profile

Freight Forwarding

XRT Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I fully paid XRT Logistics $21,200 on 12/29/2023 for (1) a new 40' shipping container and (2) load a steel building kit into the new 40' container and ship it from **********, **, to ***************, HI. I had the $27,476 steel building kit delivered to XRT Logistics in **********, ** so they could load it into the 40' container. It's been almost three months and as far as I can tell nothing has been loaded or shipped. They never communicate with me and I have to call over and over again mostly getting busy signals, ring-no-answer. So, I am out about $50K and am very concerned.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a vehicle transport for two cars & an **** Right before pickup, we switched one vehicle for another. We were charged an additional ******* for an enclosed trailer. Vehicles were picked up by a person who was not prepared with basic necessities. It took him 3.5 hours to load the 3 vehicles. It was NOT an enclosed trailer, which they said was needed for the **** Made a complaint & did not receive a response for a refund or partial refund. The interesting thing is that YELP had almost a perfect rating & then BBB has a D+.

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We put down a deposit of $1000 for shipping ****** out to where we live. We decided to not go with their service because they changed the price from roughly $7,400 to $17,000ish overnight and we therefore declined. We have now been waiting for a refund for over 10 days. They said that it would be just a few days to get the money back and it has now been over 10 days. Every time that I try to call them about it they do not pick up the phone. I am starting to wonder if they are scamming us. I would not be this worried if they hadn't said it would be just a few days. There is no communication or update from them.

XRT Logistics is NOT a BBB Accredited Business.

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