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Business Profile

Security Cameras

SMONET

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a smart lock off of Amazon on 5-1-23 I installed lock and lock does not power on I contacted Amazon which I was told to contact the business which I did and told the to troubleshoot the lock which I told them I did with Amazon support and asked for a new lock they wanted my phone number so they could text me to troubleshoot the lock and never got a text from them

  • Initial Complaint

    Date:09/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lock from this company about a year ago from ******. I thought that this was a smart and safe decision. I was wrong. I programmed a code into the lock. It worked fine or so I thought! ********** put in the wrong code one day and guess what happened! The lock unlocked and allowed him entrance into the home. We then began trying different number combinations and all opened the door. My home has been unsafe the entire time. Anyone can just come and punch in random numbers to gain access to my home. My home is totally unsafe for my family! I want my money back or a lock that can protect my family like the advertisement promised!!!

SMONET is NOT a BBB Accredited Business.

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