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Business Profile

Auto Repairs

Vanny's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was leaking OIL. I took the car to Vannys auto. I asked whats wrong. An employee looked at the car and gave me a list of things. I took the list home to process it. I came up with the money and I went back to the shop. I told them my car was leaking and I showed them the list of everything the employee said was wrong. They agreed. I told them to fix everything that they suggest. They supposedly fixed it all and charged me *******. I paid. Next day car was still leaking. I took it in and they said maybe its residue. 10 days went by and there was still leakage. I took it back and they said maybe the cover where the old leakage needed to be wiped off. Ok they wiped it. Fast forward 2 weeks late my car is still leaking. I went to the shop and immediately ***** began to speak aggressively in Spanish. I went into the shop and he ignored me. I walked to the area he was in and he ignored me. I finally got his attention and showed him the oil I collected in a piece of tissue and he said oh maybe its a different problem I explained to him that I agreed to fix everything he suggested and I paid *******. I asked for a refund and he aggressively said take it to court

Vanny's Auto Service is NOT a BBB Accredited Business.

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