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Business Profile

Baby Accessories

BuyBuy Baby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/25: We ordered a crib for $200 and the order was cancelled 5 minutes later. A $200 charge went pending into my account 10/26: I called BuyBuyBaby and was told to order again. I did so, this order was cancelled and we had another $200 pending charge. I spoke to a supervisor *** who said she would call us back when the charges cleared.10/31: I called and asked for a supervisor as the pending charges were returned to the account, never received a return call 11/1: Called again, **************** rep made me cry, was again told I would recieve a call. Never got one 11/8: Was on the phone with **************** for an hour and half. Spoke to a manager who put the 531$ order in for us (bought the crib and the dresser). Received an email a few hours later, the order was cancelled. $531 pending out of the account.I do not have the time or energy to continue to go back and forth with customer service. I am 6 months pregnant and my job is highly stressful. My husband works ********************************************************************************************************************************

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