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Business Profile

Drug Addiction Treatment

Safe Harbor Treatment Center for Women Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 6th to July 6th. Safe Harbor treatment center *********************. They lie to women to get them to come to their treatment center. Their website and their in take people are lying stating that this facility is all womens when in fact it is not. There were more men then women the time I was their. I did do my 30 days however that was because they refused to take me to the airport and buy my ticket home. I am from ******** and it was my first time in **********. They also told my husband "if I didn't lie to you would your wife be in treatment?" My husband would have found me another location. I'm filing this complaint to let everyone (state of **********,The BBB ,and future women) they are lying to sick and vulnerable women. I feel that this is wrong. I had male employees come into my room late at night while I was on heavy medications (passed out) come and take my vitals. This was so worng. Please help me make this right.

    Business Response

    Date: 08/23/2024

    Thank you for reaching out to us and for taking the time to share your concerns. We truly value your feedback and are committed to addressing every issue with care and transparency.

    I understand you are dissatisfied with the experience you had with us and are requesting reimbursement for the treatment services you received. Unfortunately, our records show that you stayed for the entire episode of treatment, and received the full range of services outlined in our agreement. We strive to ensure that every customer receives the complete service they are entitled to and believe that in your case, this was met in full. This is why we are unable to process a reimbursement for services already provided.

    We genuinely apologize for any experience that did not meet your satisfaction or that you feel did not meet your expectations. Your experience matters to us, and we want to ensure you these complaints are not taken lightly. We will continue with staff education and training for both the site side and admissions staff to make sure proper information is being communicated and everyone has a positive experience. 

    Thank you again for your understanding and for allowing us to address your concerns.

Safe Harbor Treatment Center for Women Inc is BBB Accredited.

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