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Business Profile

Pilates

Club Pilates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pilates.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 4/23/2024 I signed up for a recurring membership; however, the contract I signed did not specify anything as far as unused classes not rolling over, not was this ever explained to me. Moreover, contract does not indicate anything about a 30-day cancellation policy and that they will charge you for another month even after you submit a request to cancel, which is completely dishonest, unprofessional, and completely unacceptable.

  • Initial Complaint

    Date:02/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my membership be canceled as of 1/23/23. I was told I had to complete a form and provide 30 days notice for cancellation. I asked for a contract showing I agreed to the 30 day notice to cancel. The contract I was sent was NOT signed by me. At that time I was told it was reviewed with me on the phone and they signed on my behalf. It was never reviewed with me nor should it be signed for me. So I asked for an immediate cancellation. They disagreed. So i disputed with my bank my last charge. Since then I closed the dispute and had the charge resent to them, as they said they would close it. Now they are claiming they do not have my December payment and no longer even had a card on file to charge me so they were going to send me to collections for my December and January payments and will not cancel my membership until they are made "whole". They are made whole and I just want my membership to be closed without going to collections for something I do not owe.

Club Pilates is NOT a BBB Accredited Business.

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