Complaints

This profile includes complaints for Mindful Health Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mindful Health Solutions has 4 locations, listed below.

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  Mindful Health Solutions

  27101 Puerta Real #120, Mission Viejo, CA 92691 Mission Viejo, CA 92691

• 

  Mindful Health Solutions

  360 Post Street, Suite #500 San Francisco, CA 94108

• 

  Mindful Health Solutions

  360 Post Street, Suite #500 San Francisco, CA 94108

• 

  Mindful Health Solutions

  360 Post Street, Suite #500 San Francisco, CA 94108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with Dr. ******** today at 10 oclock. Mindful Health Solutions didnt send me a link nor did they answer the phone and now theywanna charge me for a no-show appointment.

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/24 I spoke to a Mindful Health Solutions employee who wanted to schedule me for an appointment to talk to their doctor on the 10/28/24. I had been in contact with them for months, but hesitated to get an appointment because they wanted to use my ********************** and ****** did not want to cover the appointment or TMS treatment. Throughout this time I made it clear that I wanted to use my ****************** to cover the appointment and my treatment, but only when I talked to an employee on the 21st did I get confirmation that in ********** I could use my ******************, without ******, to cover the appointment and treatment. These phone calls are recorded with *** which should be clear I wanted this appointment and treatment covered by ******** only. I agreed to see their psychiatrist on the 28th under these conditions and they insisted that I would be covered for this appointment, would only have to pay a copay and that my treatment would be covered completely. On December 23rd I received a call from them stating that ******** would not cover my treatment and I would need to contact ******** patient services and request a referral. I believe that they knew all along that they would not accept ******** for coverage of my treatment and that they bait and switched me to at least get one payment out of me and wanted a higher insurance payout from ******. I think that if I couldn't get member services to sign a referral that this one co-payment for seeing their psychiatrist was at least one way to obtain some money out of me and that they are taking advantage of people suffering from mental health problems, like myself, that are not likely to stand up for themselves because of taxing mental health issues. I would never have agreed to see their psychiatrist if ******** would not cover my treatment, there is no point when I have a psychiatrist already. I'm seeking this copayment of ***** to be dropped on account of these predatory tactics.

  Business Response

  Date: 02/20/2025

  Good afternoon,
  
  I am contacting you regarding the above complaint. Mindful Health Solutions will be contacting the individual who issued this review directly in order to resolve this matter. We will contact you with resolution of this issue once completed.
  
  Please let me know if there is anything else I can assist with.
  
  Kind Regards,
  ******** ******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting this clinic for denying me timely and adequate care. For outpatient mental health services, they allowed uninformed receptionists, a medical director, director of operations, and even general counsel herself - none of whom were knowledgeable about basic travel regulations for medications - to ******** information related to my issue and offered me gross misinformation. All of them admitted to being uninformed, and refused to listen when I provided information that was offered on an official government page regarding regulations on a medication I wished to take on an international trip. The information I offered turned out to be correct, but by then they had dragged the situation out so long (having fought me and ignored my messages, "resolved" online portal conversations to stop communications from me despite the situation remaining unresolved) that now it is impossible to procure the legal alternative medication they were meant to prescribe to me. They cited a "certification" which was not actually required for this prescription and claimed they had no "Certified Medical Doctor" available to offer it to me. They made me speak to general counsel, I believe either for fear of litigation or to intimidate me - she admitted to being less knowledgeable than other staff and admitted it was legal and possible to follow the steps I had outlined, though there were now delays caused by their team. ** claimed she would "do what she could" in the days before my trip. When I calmly asked her to clarify what she meant, she became very aggressive and hostile and implied I was wasting her time on the phone. She refused to clarify the next steps she would take to resolve this issue. When I asked for a written apology to document this encounter properly she said it sounded like I was threatening her. I believe they will retaliate if not directly, then in the form of even more medical neglect, and I have been denied timely, adequate, and humane care.

  Business Response

  Date: 01/22/2025

  Good afternoon,
  
   
  
  I am contacting you regarding the above noted complaint. At this time, Mindful Health Solutions will be contacting the individual who issued this review directly in order to resolve this matter. We will contact you with resolution of this issue once completed.