Reviews
This profile includes reviews for Global Exchange Vacation Club's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 98 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromIrcania D
Date: 07/20/2025
1 starNos enviaron una carta informando que esta membresia es un prestamo que no podemos cancelar y que tenemos que pagar completamente. Nunca se informo esto en la presentacion. Y a la persona que nos oriento se le dejo saber que tenemos una ******************* especiales. Y solo podemos estar en ***, no es una opcion salir de ***, los hoteles que tienen en *** para unos pocos **** salen muy costosos, llamamos para el servicio en espaol dijeron que no tenian representante disponible en espaol y mi esposo pidio ayuda para entrar en la Pagina de membership, logramos entrar en la Pagina y vimos los precios, los cuales comparamos con los de Expedia y la realidad es que la membresia no da ningun beneficio, es igual que los precios de Expedia, me enviaron una carta respondiendo a este review diciendo que tienen Buenos precios y si encontraba algo mejor me devolvian el dinero, pero no entiendo porque tengo que Esperar a que me devuelvan el dinero, esto es un prestamo no es una membresia y si es un timeshare aunque en la presentacion digan que no lo es, dijeron que tienen gravada la presentacion, y pedi una copia de la misma. Espero respuesta.Pero esto no es un pago mensual de membresia es un prestamo por un servicio que no aseguran puedas recibir.Review fromIrcania D
Date: 06/24/2025
1 starCUANDO FUIMOS A LA PRESENTACION NOS DIJERON QUE EL COSTO POR UNA SEMANA EN LAS VILLAS DE ***** SON DE APROXIMADAMENTE $499 Y CUANDO BUSCAMOS EN HOTELES 4 ESTRELLAS EN ******, ***** POR 3 NOCHES NOS COBRABAN $1000 DOLARES, ESTAMOS TRATANDO DE CANCELAR EL SERVICIO Y QUE NOS DEVUELVAN EL DINERO QUE PAGAMOS YA ES NO TIENEN NINGUN BENEFICIO POR ESTA MEMBRESIA. Y NO PODEMOS SALIR DE *** YA QUE TIENEN BUENOS PRECIOS FUERA DEL *** PERO MI FAMILIA NO PUEDE VIAJAR FUERA DE *** POR MI HIJA QUE ES DE NECESIDADES ESPECIALES. NOS RESPONDIERON EL CORREO ELECTRONICO PIDIENDO QUE ENVIARAMOS LA CARTA DE CANCELACION POR CORREO Y LAS EVIDENCIAS PERTINENTES PARA QUE EL COMITE LO EVALUARA. YA VEREMOS QUE NOS DICEN PERO MIENTRAS TANTO CANCELAMOS CON EL BANCO CUALQUIER PAGO FUTURO.Review fromHaven B
Date: 06/21/2025
1 starWe went to the presentation on 6/20/2025 in ******* their westheimer location. We did not buckle down under pressure. However, reviewing their responses to these reviews are COMICAL. I see some responses where they are saying "everyone knows we are a timeshare" when LITERALLY they said in the presentation they were not. they went from $11885 to $6,885 for the membership & said it was because we have family in the military & the sales *** said he is ex-military, however after the 90 minute presentation and speaking with other attendees, they literally quoted EVERYONE in attendance that price. When they sent me the confirmation email for my time slot for the presentation, I read the ****************** & seen that the "free vacation gift" would cost $395 in taxes + a "refundable" $100 deposit. however when I received the call telling me that I "won" they told me it was 100% free. after calling ******* ***** from the call center I asked her about the ****************** in the invite stating a fee of $395 she ensured me that everything was free & at no cost to me. a bold face lie just to get me to attend the presentation . which, if your are going to make a sales pitch why start off a business relationship that way, on a lie ??? as stated I'm glad we stayed firm on our NO & didn't purchase the time share. We also won't be using the "free" trip especially after all the reviews that it will cost even more money to use it.
Global Exchange Vacation Club
Date: 07/16/2025
BBB Review Date:7-15-25 Consumer:Haven Basques Review ID: 1163667Response:Thank you for taking the time to share your feedback. We genuinely regret that your experience did not meet your expectations, and we appreciate the opportunity to clarify some important points.While we understand your concerns regarding the promotional trip, it is important to note that the offer does not include a free vacation. As clearly disclosed, participants are responsible for applicable taxes and fees. Additionally, none of our promotional offers are valued at $395.GEVC is a timeshare vacation club, and this is communicated multiple times during the presentation. The terms and conditions of the offer, including the nature of the presentation and the eligibility requirements, were provided in advance, which you acknowledged. You voluntarily agreed to these terms, chose to attend the presentation, and received the gift as offered.We respect your decision not to join the Club and appreciate your participation in the event. We will continue to use feedback like yours to evaluate and improve our communication and guest experience.Review fromZach J
Date: 06/20/2025
1 starI paid $50 on 6/18/2025 to attend a GEVC timeshare presentation, which was pitched as a low-pressure seminar with free gifts and a refund afterward. After looking into the company more, I found tons of negative reviews and complaints and now I realize this was a mistake.This whole setup feels shady and dishonest. I just want my $50 back and to cancel everything. ****** learned but Im filing this so other people dont fall for the same thing. It really did sound too good to be true.Review fromPaula Z
Date: 06/19/2025
1 starWent for a "free" trip, and ended by ( I'm embarrassed to say) getting royally SCAMMED. I have looked online for hotels that are listed by this company, and they are higher prices than using Priceline or one of the other choices. We can afford to travel through them. STAY CLEAR of this so called company. They earn our money dishonestly.Global Exchange Vacation Club
Date: 06/23/2025
BBB Review Date:6-23-25 Consumer:****** Review ID: ****************** appreciate this consumers feedback and are truly sorry that their experience has not met their expectations. We are confused by their conclusion regarding our hotel collection. GEVC Escapes has hundreds of thousands of Hotels from the Budget Inn to the Ritz ******* we guarantee the lowest pricing, or we refund the difference.This member has never reached out to *************** regarding this issue or any other issue, we will reach out to assist for future travels and appreciate the opportunity to address her concerns.Review fromAmber G
Date: 06/12/2025
1 starScammers, will not refund your initial 50$ down payment. Will hang up the phone on you and be sure to never answer when you call. Please stay away from this place, it is a nightmare.Global Exchange Vacation Club
Date: 06/23/2025
BBB Review Date:6-23-25 Consumer:***** ****** Review ID: ****************** regret that we are unable to extend an apology in this situation. The customer has already been issued a refund. Should she contact us again and use inappropriate language or exhibit aggressive behavior, we will have no choice but to terminate the call.Our team is committed to maintaining a respectful and professional environment, and we do not tolerate verbal abuse of any kind.Review fromJulian B
Date: 05/14/2025
1 starThis is a scam. Sales people lie to you and put different verbiage in the contract. I made a down payment and paid monthly for 1.5 years and never used the service. I asked before I signed up if I ended up not using the service could I cancel anytime and was told yes. After a year I called to cancel and was told that I couldnt because I hadnt finished paying for the membership. A months later of still paying and they still wouldnt let me cancel. Now they are wanting to charge me another $6k in membership cost plus $5k of interest for a service that I never used once. I didnt even use the so called free trip that I so supposedly won. Dont engage in this at allGlobal Exchange Vacation Club
Date: 05/19/2025
BBB Review Date:5-19-25 Consumer:****** **** Review ID: ****************** sincerely appreciate this consumers feedback and regret that their experience did not meet their expectations. Membership access requires an active payment, and unfortunately, this account did not remain in good standing. While we did not receive any inquiries from the consumer regarding reservations, we understand they encountered challenges related to payments.Despite opportunities for resolution, payments were ultimately discontinued. As communicated, the account was then referred to collections, where it will remain until resolved through payment or settlement. We remain open to working with the consumer to find a constructive solution.Review fromJessica R
Date: 05/03/2025
1 starAfter hearing all the negative reviews how the h*** do I cancel this I should have known it sounded too good to be true I just did this today 5/3/2025 I should have dug deeper into this before forcing my moneyGlobal Exchange Vacation Club
Date: 05/12/2025
BBB Review Date:5-12-25 Consumer:******* ***** Review ID: ****************** appreciate this consumers feedback and are truly sorry that her experience did not meet expectations. She chose to cancel within the rescission period, and we ensured her refund was processed promptly and in full.While we respect her decision, we regret that she did not have the opportunity to explore and enjoy the benefits of the club. GEVC is proud to support tens of thousands of members who travel the world with us and find great value in their memberships.We wish her all the best in her future travels and appreciate the opportunity to address her concerns.Review frommonique j
Date: 04/07/2025
1 starSCAM!!!!!!!! A COMPLETE WASTE OF MY TIME. DONT SIGN UP FOR THIS ****** an International solo traveler, I know cost and ways you can travel for a cheaper price. THIS DEFINITELY AINT IT!I only went to see what the FREE cruise was about. Just know, nothing is FREE. I understand you will have to pay taxes for the cruise up front BUT after reading the small print on the voucher, this will be more than a hassle to deal with. Furthermore, booking and communication to book the cruise is done by snail mail, RED **** FLAG! Id rather pay and book directly with the cruise line.This company prey on the weak and try to sell a false dream. Also, the price is $11,885 for a lifetime membership. THEN they magically drop the price to $******* think about it, if they can magically drop the price, it was probably that price or cheaper before they mentioned the $11,885.Also, they offer a payment plan, A LOAN, for 5 years. OH but wait, for a nice interest rate of 19%. WHAT THEE ENTIRE HELL!You got to be a FOOL with your pants on the ground to fall for this.There is more, they charge an annual fee of $416 a year.Why would someone want to buy into something and they cant travel when they choose too.hmmmmm!Oh and if I dont get my $50 refund back, it will be disputed in 5, 4, 3, 2, 1.Review fromGlenese H
Date: 03/25/2025
1 starIf i could give negative stars, I would. Definitely not worth your time or money. We're still waiting on our $50 refund. After Finally received our login info yesterday, after they incorrectly put our email info into the system wrong. So we weren't receiving the correspondence from the company. On whether we were approved, or credentials info. I started receiving emails from my bank, that a payment was rendered. I'm being charged without the goods. Now, To say you're saving on their sites is a joke. The same hotels/resorts they game you on are overpriced from both systems. The $299 is to just book not for your vacation stay. The resorts fees range from $3000 to $5000 and that's just on a 3 night stay. And the unlimited vacation discount site is laughable. I travel alot and Expedia, ********** and priceline are much cheaper than the *** and gevc vacation escape site they sell you on.I hope this review and the other 2 and 1 star reviews find you in time, before the 7 days of when you went to the presentation and signed up for the scam. The positive reviews are from the staff members. I seen 3 of them during our presentation. Selling the pipedream to other good folks. Don't be fooled. Especially in this economy where ppl are losing their jobs. You shouldn't have to fight to cancel something that's not to your satisfaction. Especially when you've been hoodwinked. We called to cancel today after finally receiving login credentials. What i stated above is exactly what was told to us. We couldn't cancel, it was too late. We had to cancel 7 days after signing the contract during the presentation. **THEY HAVE YOU PUT YOUR PHONE AWAY DURING THE PRESENTATION, SO THAT YOU READ THE ****** REVIEWS AND THE BBB COMPLAINTS. AND FRIENDS THERE'S ALOT. The ******* location on westheimer is not even BBB ACREDITED GOD BLESS YOU ALL and Good luck.Global Exchange Vacation Club
Date: 04/01/2025
BBB Review Date:3-28-25 Consumer:******* ******* Review ID: ********* appreciate this member's feedback but want to clarify that the information provided is inaccurate. Resort stays are not priced at $3,000 or $4,000 for three days. Our club provides one-on-one tutorials and instructional videos on our website to help members maximize their benefits. Thousands of GEVC members successfully make reservations every month. Additionally, we have refunded the $50 deposit tour fee and are available to assist this member further.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.