We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mail Box Rental

The Ups Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday November 9th 2023 I was tracking a package destined for delivery to The UPS Store on Orangeburg avenue.I am a premium *** my choice member because it's important that I get accurate delivery information for my shipments. I was tracking my delivery all day while at work and was notified the package was delivered and available for pickup both through the *** website and through Amazon from where I ordered the product.I decided to pick up the item after work and called my daycare to extend my daycare hours one extra hour. This cost me an extra $80 for the two of my children to be taken care of for the extended length of time it took me to get home on this day. I stopped at the UPS store to pick up my package.I was greeted by ***** who took my tracking number and went to the back to look for my shipment. She stumbled through a pile of other people's items and came back to let me know that the package was not delivered. Her explanation was insufficient and made absolutely no sense. She informed me that the entire process of tracking was inaccurate and that at the very last step there was a delay in updating of the website. This was just a store employee who told me that the entire website and all of the logistics surrounding the delivery of this package were inaccurate. I pay extra to *** to make sure I get accurate tracking information so I don't waste time and take extra trips that cost me a lot of money, today it wasn't worth it.She explained that it must have been human error and the driver scanned the package as delivered but did not actually deliver the package. I spoke with manager ***************************** who also said the website and *** app were inaccurate, he did not have an explanation as to why the Amazon website was also saying my package was delivered. He was no help.I now have to open a claim with the shipper and *** and I've wasted many hours. Terrible employees at the Orangeburg Ave location. I've canceled my *** membership.

The Ups Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.