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Business Profile

Medical Lab and Testing

Yosemite Pathology Medical Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2022 I had surgery at *******************/Dignity Health in ***********. I submitted insurance info and after doing so was instructed by the hospital to submit a payment of $6000 maxing out deductible for the surgery for our 2022 insurance with Health Partners/Cigna. In doing so, the claims by the hospital, surgeon, anesthesiologist, and any tests be submitted, processed and paid. Everyone was paid by our records. On July 13, 2024, we were contacted by Syncom a collection agency for Yosemite Pathology for a claim over $200. Syncom was vague on the claim. We don't have exact amount. Our insurance got involved. Yosemite Pathology got on a three way call with us on July 15 and could not find claim. Later on they found my wife's claim from May 5, 2022. They claim now they never got insurance info. They also won't resubmit due to California timely billing laws. They never sent a bill! We received a bill in Sept 2022 for another service, in March 2023 that was paid in full, that was submitted to our insurance so they had my wife's insurance information in 2022. No calls, no contacts, no attempts to reach us for over two years. We pay our medical bills - they sent Syncom after us in July 2024 and won't talk to us or let our insurance talk to them. We are disputing claim now over something that is not our fault. *******************/Dignity Health had the insurance card submitted to everyone else May 5, 2022, why is this our problem over 2 years later. There is no information to up. There is nothing to upload other than Syncom's number of ************. Our insurance has sent us a dispute for

    Business Response

    Date: 08/28/2024

    Thank you for sharing your feedback with us. We genuinely appreciate your business and value the opportunity to address your concerns.

    While we operate as a separate billing entity from the hospital, please be assured that we strive to minimize billing errors and provide clear communication to the patient. Its important to us that you and your wife feel valued and that your concerns are resolved promptly.

    I encourage you to contact me directly at ************************, so we can work together to resolve this matter. Thank you again for bringing this to our attention and I look forward to speaking with you soon.


    Best regards,

    ****************

    Customer Answer

    Date: 08/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    They resolved the error in billing that was satisfactory to me and had a plan of action for any future issues with billing.

    Faralyn


Yosemite Pathology Medical Group Inc is BBB Accredited.

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