Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for services rendered in the amount of $105.00 and paid it.The next month I received the same bill and didnt remember that I had already paid it so I paid it again.When I realized I paid the same bill multiple times, I called the office to inquire. The ****** (*****) asked me to email proof. I emailed the proof immediately. She then stated she would need to confirm with THEIR bank the payments were received (even though I provided my bank statements saying they were). I followed up a week later and ***** replied that she needed 2 weeks to research. I checked in with her just over 2 weeks later to which she replied she needed more time. I notified her more time was fine but after that time was up I demanded an answer or I would have to report the business. I have read many complaints about their billing practices and I knew this could be an issue. When I told ***** this she refused to communicate all together. They are stealing money! I also have $125.00 bills that I paid X 3. I believe they owe me a total of ******.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and daughter was seen at Elite Urgent Care for monoclonal antibodies treatment. We were told that we would need to pay $250 each out of pocket for a Covid test that isn't covered by our insurance. We were sick and went ahead and paid the $500. I called our insurance when we were better to find out they do pay for the testing so I submitted reimbursement but instead of reimbursing me the insurance paid the Urgent Care their contracted amount of $25.30 x 2 = $50.60. My insurance stated I need to get my money from the urgent care and they are refusing to reimburse me the $500. They have received my $500 plus the $50.60 the contracted amount the insurance has paid the company. We were taken advantage of during our crisis. $500 is a lot of money and money we really didn't have. We would like Elite Urgent Care to reimburse me for the $500 that we paid and keep the contracted amount that was worked out between them and the insurance. I have provided my insurance claim, my **** statement showing the two payments totaling $500, and the claim showing the insurance has paid Elite Urgent Care two payments totaling $50.60.