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Business Profile

Video Game Dealers

Simply Unlucky GAME SHOP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau: In regards to complaint ********, the issue has been resolved. The seller contacted me directly and there was a miscommunication about the packaging. Thank you for your assistance.

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-Ordered Modern Horizons 3 Commander **** Display off of their digital store on the website TCG Player. I ordered the product on 5/30 the product didn't release until 6/14 the store stated on the date OF THE RELEASE (6/14) not before mind you, when they had PLENTY of time to inform me then, that they didn't get enough for ALL of their pre-orders, As a former hobby store owner, and having to work with distribution centers, i know that this retail store would have had this information WEEKS before the release. At the time of the pre-release the price was 239 plus tax, these sets are now going for 260 on average plus tax, its clear to me that the ship knows this and canceled their low end pre-orders to sell this product at the higher price, This is clearly an unethical business practice, and the public and shop needs to know. The shop DID refund me on the site TCG Player, but now there is no way i will be getting this product at that original price. This is a terrible retail store and this type of business practice needs to be legal.

Simply Unlucky GAME SHOP is NOT a BBB Accredited Business.

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