Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ***! This is in regards of ordering from NZXT, then received defected/not functioning product, although I have created/opened support case, customer services have not responded for unacceptable period of time.
  - date of purchase/order: Jan 2nd, 2023.
  - Order # ******
  -NEW computer system, custom build
  -Total amount paid: $3,111.62
  -Item received on Jan 9, 2023
  -Issue started : immediately
  -Issue(s) one of the component (product name: **********) is not functioning or detected.
  -First contacted to support and created ticket: Jan 13, 2023 (by my son, who is using this PC)
  -Support team responded about an hour later, then followed the instructions on possible troubleshooting, but no luck.
  -Upon trying troubleshooting provided by support team, as well as searched on the web site and replicate the same issue, still no luck.
  - On Jan 13, responded back to support and informed that no luck. NO response from the customer service since.
  -Initial trouble ticket created by my son is ******* .
  -Since no further support, I opened new ticket asking for FULL return and FULL refund.
  -New case # ******* was created on Jan 17.
  -NO response from anyone for my request yet.
  
  I need FULL RETURN and FULL REFUND, since they sent defective/non-functioning customer build PC. I bet they did not run QA before shipping. NO response is beyond rude and not professional, especially for the price (over $3000) I paid. I need at least someone from NZXT to promptly contact.
  My son was looking forward this new system but now he is very upset. We rather want FULL return and refund then start all over with other vendor.
  
  I appreciate your help!
  

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 5, 2023/01/26) */
  Hi*******,
  
  Thank you so much for your continued patience with us, we are terribly sorry to hear about the issues you faced with your PC and for the issues with subsequent service.
  
  At this time, it does appear that an RMA for full refund has been initiated with our customer service team, so we will make sure to assist you as much as possible through the duration of this refund.
  
  We apologize again for all that you've gone through with your order, please let us know if you had any questions or concerns!
  
  Kind regards,
  NZXT
  
  
  Consumer Response /* (2000, 7, 2023/02/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Dear *** and NZXT,
  Thank you very much for your help resolving the issues. When I tried other method (live chat with support) instead of waiting for the reply via e-mail from NZXT, the agent was able to walk me through the resolution, listened my questions, background, and my request of refund very carefully. I would think it was a bad timing on communications.
  The product was safely returned/delivered back to the warehouse, refund is now in process.
  I was frustrated quite a bit as I didn't hear back from NZXT for full 1 week for simple updates, although it is now all good.
  Thank you for your help.

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased multiple RGB fans, RGB controllers and RGB light strips. All arrived broken. I went to get this fixed from NZXT since it does fall within my warranty. Their customer service ignores my emails for months on end, and it has been 5 months since I filed the **** They email me monthly just to let me know their products are still on backorder. I spent nearly 250 dollars on these and they're taking their sweet time fixing it, and every time I ask for an explanation on why its taking so long they just give the excuse that its still in backorder.I don't understand how the manufacturer of the literal parts, who create custom built pc's for sale, do not have 4 fans, an RGB controller, and RGB strip to send to me for RMA when their site says they have them all in stock for sale. I waited and waited and asked for any updates and none came. I just want either credit to get these purchase, a check for the difference, or a replacement of the parts.

  Business Response

  Date: 01/25/2023

  Hi ********,
  
  Thank you so much for your incredible patience with us, it unfortunately does appear that our team failed internally to get you the replacement parts you needed long ago and if it was out of stock within our replacement parts warehouse, we should have opted to send you brand new components. At this time, I have responded to your ticket and have processed the order for the replacement components you need and this will ship within the next couple days.
  
  We are very sorry for the extreme delay it took to get you those parts but we hope to get them to you as soon as possible. If you had any additional questions please respond to your ticket.
  
  Kind regards,
  NZXT

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the market for a high end gaming pc. After weeks of researching I chose to purchase a refurbished one from the named company. I waited to the next day and purchased the pc on the 9th of January. I received confirmation and a status update on the same day. The next day after on the 10th, I received a status update that my order was cancelled. I reached out to why my order was cancelled and they told me it was an error on the company's part. The product wasn't for sale. That pc is no longer on the website along with a couple others that caught my eye.
  
  I think they were blatantly advertising these products at a great price to get people to their website. I would love to get the order filled. I fear that the product I will receive wont be exactly what I purchased out of retaliation though. I would take a store credit for a different pc or discount off a different pc also.
  
  See attached documents for the conversation with the support and his manager.
  

  Business Response

  Date: 01/20/2023

  Business Response /* (1000, 5, 2023/01/17) */
  Hi *******,
  
  Thank you for your patience while we respond to your inquiry. We apologize that your original refurbished order was cancelled. Unfortunately, this particular refurbished PC should not have been listed on our refurbished page as our warehouse did not have that particular PC any longer, so this was an unfortunate error on our end.
  
  At this time, it does appear that you have been fully refunded back to your original form of payment that was provided. Due to the nature of refurbished PC sales, we cannot guarantee that you will find the exact same build that you originally ordered due to availability. However, we do have a variety of other refurbished PCs that are available and similar to the one you had originally purchased which you can find here:
  ***********************************
  
  Again, we do apologize for this mishap, but please let us know if you had any additional questions or concerns and have a great rest of your week.
  
  Kind regards,
  NZXT
  
  
  Consumer Response /* (2000, 7, 2023/01/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am contacting in regards to Order: ******.
  
  For context-At the time of this order (11/07/2021), my credit credit was stolen, and as a result, this order made fraudulently without my consent.
  
  I have already been in contact with my financial institution and have been advised by them to reach out to the merchant, NZXT, for assistance in getting a full refund issued.
  
  With that being said, I would like for a full refund of $1,748.94 to be issued back onto the original payment method.
  
  I look forward to hearing back from you.
  
  Thanks!
  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 5, 2023/01/12) */
  Hi ******,
  
  Thanks for your patience with us while we review this complaint. Unfortunately, it does appear that there was a chargeback requested for this order, which was resolved in NZXT's favor due to the following reasons.
  
  This chargeback was denied because the merchandise purchased was shipped to the requested address. The order details (e.g., billing address, delivery address, email address, phone number, IP address) are directly linked to the cardholder which validates that the transaction was initiated and authorized by the cardholder. With this in mind, unfortunately we would not be able to proceed with any kind of return for refund for this order.
  
  Please let us know if you had any questions or concerns!
  
  Kind regards,
  NZXT
  
  
  Consumer Response /* (2000, 7, 2023/01/18) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new PC from Nzxt on 11-17-22. Order number ******. When I went to set it up, the graphics card was not working correctly. I contacted them 12-7-22 and went through all the troubleshooting. Ticket *******. Sent it back to them. They shipped it back on 12-22-22. Upon receiving it, it has the exact same issues. There website says refunds within 30 days. Their support team told me today it's 14 so they will not refund it. This did not work correctly brand new day 1. The only reason it's past 30 days now is because it was in transit and getting repaired. Except it didn't get repaired. It has the same issue that it had when I contacted them 12-7-22. Within their refund window.
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/12) */
  Hi ****,
  
  Thank you so much for your patience, we're incredibly sorry to see that you received your PC with issues. The agent you spoke with would be correct in saying that we have a 14 day return for refund from the date of receival, which was November 17th for your system. Our records show the first contact was made December 6th, which would have been outside of the initial return period.
  
  However, I do see that at this very moment, your system has been received back to our warehouse as of January 9th for the standard RMA for repair, so as soon as our team completes this, they will fully test the system and safely package and ship it back to you. When this does happen, you will receive tracking information for your returned system.
  
  Please let us know if you had any additional questions or concerns and have a great week!
  
  Kind regards,
  NZXT
  
  
  Consumer Response /* (3000, 7, 2023/01/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes it was repaired, at least I hope it works now and holds up. 2 months after ordering a new PC from Nzxt, I finally have a working computer. After sending it back twice for repairs. I think people should know PC's are not properly tested before being sent out. That nzxt's refund policy is terrible. People should know to never buy a PC from Nzxt. I never will again, and I will actively discourage anyone I know from doing so.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 12/4/2022
  
  Issue: my PC arrived with an unseated *** - after attempts to seat it into the *** a lot (with help from their support) we determined that it had to be sent back for an RMA. The PC has arrived a few days ago and unfortunately it's DOA right out of the box. Red light on ************************ Failure. I contacted support for a refund - support said they'd try to get me the full amount back because of my troubles. But they instead charge me for the build fee (which is insane since the build does not work), and for software fees (on a product I NEVER used). I am being charged over $240 for something I never got to use, how is that fair??
  
  Ticket# *******
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/09) */
  Hi ****,
  
  Thank you for your patience and for reaching out to us about this matter. We are so sorry to see that you did not receive a full refund for this particular instance. Because you had back to back RMA's due to the system arriving DOA, you should have absolutely received the full refund.
  
  At this time, I have contacted our accounting team so they can process the remaining $239.80 that was kept from you with the original partial refund. As soon as our accounting team sees my request, they should process this to the original form of payment.
  
  We apologize once more for this inconvenience and appreciate your patience with us on this one. Please let us know if you had any additional questions or concerns and have a great week!
  
  Kind regards,
  NZXT

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my first PC ever with your company on Nov 30th I believe. For 15 days now your website has shown my order status as "order confirmed". Not once in 15 days has it progressed to "processing order". and thats terrifying. thats a red flag i'm being scammed. your chat agents tried explaining how backed up they are in the warehouse causes screwy things with order statuses online. I don't believe that for a second. Even if you are backed up, this order status should have changed to "processing your order" within a week.
  
  one of your chat agents told me the machine was pre built so I figured ordering it by Nov 30th would get it to me in 2 weeks time before I left for my trip. But it didnt even ship in 2 weeks time. If it was pre built this should have shipped already. then another chat agent told me it needed to be assembled which contradicted the previous chat agent who said it was already pre built.
  
  your website says estimated ship date 12/15/22. I contacted a chat support agent on the 15th when it hadnt shipped and they said it would either ship at the end of day on the 15th or 16th. Both dates have gone by and it hasnt shipped yet. So I asked again on the 16th when it would ship, and your chat agent said it would ship 2-3 days from now. That contradicts what the previous chat agent said. Your chat agents straight up lie to me about everything from shipping to thing being pre built. Your chat agent even promised me free expedited shipping. So I cancelled the order just now and they said an email would come in 5-10 minutes. But it hasnt. I can't trust anything that you guys tell me. this whole experience buying my first PC ever has been horrible. This is not how you treat customers. This is not how you run a website. I want my money back. Order*********
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Hi ******,
  
  Thank you for your patience with us, we do apologize for the experience you had with ordering a PC from us. Late November to December is the busiest time of the year for us, and we are not a massive company like********************* so it does unfortunately take a bit longer to build and ship our systems as stated in our banner and the email you were sent which stated your ship date would be 12/15/22. If our agents did not escalate your issue further to ensure that it ships and delivers before Christmas, we do apologize about that, but we should have tried our best to make this correct for you and if the order was not canceled, it would have absolutely delivered to you before Christmas.
  
  After reviewing your order number, it does appear that your order had been upgraded to overnight shipping to ensure delivery before Christmas once it did ship, however, I do also see the cancelation request and at this time, a total amount of $2,371.47 has been fully refunded to your account.
  
  Depending on your bank, this could take anywhere from 3 to 5 days to release back to your original. Please let us know if you had any additional comments questions or concerns and have a great rest of your week.
  
  Kind regards,
  NZXT
  
  
  Consumer Response /* (3000, 7, 2022/12/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Don't promise ship dates you can't honor. You didnt speak to all the misinformation I was given. I told your agents I ordered it earlier enough so that it would arrive before I was going on the road. When you missed the promised Dec 15th ship date, theres now way the package would've gotten to me before my trip. Terrible experience all around.
  
  
  Business Response /* (4000, 9, 2022/12/27) */
  Hi *******
  
  We completely understand and apologize for any kind of misinformation you had received, this is never our intention to misinform any customer but I want to confirm that your package would have absolutely arrived well before Christmas with the overnight shipping that was applied to your account. Even if your system had shipped on 12/23 it would have arrived on 12/24 with the overnight shipping that was applied.
  
  Again, we do apologize that you had to experience this with your purchase but we hope you had a nice Christmas and upcoming New year!
  
  Please let us know if we can assist you with anything else and have a great week.
  
  Kind regards,
  NZXT

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 11, 2022
  Amount: $254.00 USD
  Business provided: This was an electronic computer product (CPU Cooler)
  Nature of dispute: I was requested to purchase an item replacement for an RMA on a defective unit that was only 30 days old. Upon receiving the item that I paid for, it was not the correct item and was then asked to make another purchase to receive the correct item while I returned the wrong item. They refused to send me the prepaid shipping labels for almost a week until I filed a complaint and threatened to write to you (BBB) and the Washington State AG. I shipped back their item, did not get refunded OR receive any indication of receiving the correct item that I purchased for an RMA.
  Business attempted to resolve: No. They've asked that I pay an additional deposit, I've shipped back their wrong device, and have continuously asked for an update on a tracking number for the correct item I purchased. They continue to say they're "looking into it"
  Account: **********************
  Order: *************
  Tracking: ******************
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/12/05) */
  Hi *****,
  
  Thank you for being so patient with us, we apologize that you had a poor experience with your BLD purchase with our company.
  
  We've reviewed your ticket and it does appear that you had originally received the wrong Kraken cooler with your recent RMA. This was entirely our fault but it looks like our team was able to rectify this and ship you the correct Kraken with 3 day shipping. This appears to be shipping to you at this time, and I've gone ahead and reached out to our accounting team to see what is going on with the disputed chargedesk paypal refund, as you should absolutely be receiving that money back.
  
  As soon as this disputed claim is resolved, you will receive that advanced RMA payment back, and your Kraken should be arriving back to you very soon.
  
  We apologize once more for the unfortunate delays you've had to endure with your RMA, but we will try our best to make this right for you!
  
  Kind regards,
  NZXT
  
  
  Consumer Response /* (2000, 7, 2022/12/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept their response, though I do not in good faith, believe this would've happened had I not gone through the route of filing a BBB & Dispute against them.
  
  I do appreciate the sincerity within their response and though they're only words, I hope they honor their actions within this response and make things right.
  
  Thank you.

• Initial Complaint

  Date:11/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction 11/22/2022
  Total purchase: $2,192.94
  I was assured by a customer service rep, the websites legal shipping policy section and a banner across the top of their website that my product would be shipped within 48 hours (Two business days) of purchasing as long as it is purchased before 3pm PT on that business day. My product was purchased at 2:06pm PT on 11/22/2022, making Wednesday the first business day and Friday the second due to the holiday on Thursday. I opened a chat on Wednesday 11/23/2022 and was assure by customer service rep 'CJ' that they would hold true to their policy and ship by the end of the day Friday 11/25/2022. I then noticed on Friday that my product still hadn't shipped and that the website banner was updated to say "custom and Prebuilt PCs ship in 1 week" so I opened a second chat with customer service where I was told my computer would not be shipped today and in fact still has yet to be built. I was bold face lied too by their employees and their website which aside from the small new banner (that was updated days after my purchase) STILL STATES a "48 hour shipping PROMISE" under the shipping policy section https://nzxt.com/legal/shipping-policy. Businesses should not make promises they cant keep without consequence, if they were straight forward with me throughout the process this would not be an issue but how it has been handled is shameful and shady. This business has shown clear and complete negligence with their deceitful practices and I can only imagine that will continue after receiving my product especially when they see this complaint before ever even shipping it
  

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/11/29) */
  Hi**********
  
  Thank you for your continued patience with us, we do appreciate it.
  
  I want to apologize for the experience you've had with your purchase and for the delay in shipping your system. It was in fact delayed past the initial 48 hour shipping window you had been promised due to high volume of orders.
  
  After reviewing your ticket with our customer service, it appears you have already requested a cancellation of your PC order which is currently being requested at this time. If the PC has already shipped from our warehouse, we will in fact request an RTS to receive the PC back and offer you a full refund for your purchase.
  
  If you had instead opted to keep your system with this delay, we would have been more than happy to refund you the cost of the overnight shipping fee that you paid for, as your order was in fact severely delayed. (If you are interested in keeping the PC please let us know as soon as possible and we can cancel your cancellation request).
  
  Please do let us know if you had any additional comments, questions or concerns, and have a great rest of your week!
  
  Kind regards,
  NZXT

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worst customer service I have ever worked with! Like many other reviews, I received a malfunctioning GPU. They sent me a new GPU (different than what they know I have) and it didn't fit. I was told by ** that I could send the replacement back and they would cross ship a new one. ** said all I had to do was drop it off at the post office. Once it's scanned, they'll send me ANOTHER replacement card. He said he would be watching for it and once it's scanned, they'll send a new one.A couple days after shipping it, I call because I haven't received a shipping number for the nnewest replacement. I was advised by a supervisor that the issue is my fault for not reading the fine print in the terms and conditions stating I had to tell them once it's shipped. I told her I was told by ** that all I had to do is ship it and I'd be all set. She was adamant that, even though that's what ** said, it's still my fault for the delayed shipping because I didn't notify them per their terms and conditions.NZXT has done nothing to make up for their MANY errors (all of which I have the emailed phone recordings for), but instead blame me for taking them at their spoken word instead of reading their fine print. It'll be almost a month of NZXT errors before I receive my next GPU replacement that will hopefully fit. NZXT refuses any further compensation than another expressed shipping for their errors. The manager I spoke with was the RUDEST individual I have ever spoken with and clearly has no interest in customer satisfaction.

  Business Response

  Date: 11/28/2022

  Hi ******,
  
  Thank you for your patience with us, we do appreciate it. We're incredibly sorry to hear about the issue with your *** that led to an RMA and subsequent delays. After reviewing your ticket, it appears that your RMA had been finalized and your replacement *** arrived to your location on November 25th with this tracking number:
  **********************************************************************************************************
  
  We do ask every customer who proceeds with a traditional RMA or cross-ship option to respond on the ticket notifying us that you have shipped the system, if this did not happen, our agents would not have known that the *** was shipped and would only see the ticket when it appears in their queue. I do apologize once more if this was not made clear enough with our messaging, but it does look like you received express shipping with the *** going back to your location and we unfortunately would not be able to offer any additional compensation as you did originally receive free shipping.
  
  We hope that this *** arrived in fully working condition so you can get back up and running, but if you are still experiencing issues, please do let us know and we would love to take care of you.
  
  Kind regards,
  NZXT