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Business Profile

Appliance Sales

Cosmo Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Reviews

Customer Review Ratings

4.28

Average of 224 Customer Reviews

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Review Details

  • Jen R

    Date: 07/15/2025

    Jen R

    Date: 07/15/2025

    We purchased on Vista Collection Cosmo Dishwasher through **********. Upon unpacking it at home, we noticed the door would not close flush as the unit appeared to be defective. The internal latch that would keep the door closed was also defective. ********** would not take the unit back because they said it was an issue with the manufacturer (Cosmo). Cosmo initially said they would send replacement pieces to fix the issue but we would have to pay for labor! Then they said they reviewed the case and they would send out a technician and pay for the labor. Then, the same day, somebody from Cosmo called my husband and said no, actually, they won't cover the labor and they would just send one piece, the latch, but we would have to pay for shipping! Now our Cosmo dishwasher sits in our garage.

    Cosmo Appliances

    Date: 07/18/2025

    Hello,

    I am very sorry for you're experience. I looked into your case and saw that ********** actually refunded you the entire purchase cost of the unit. Furthermore, the unit purchased was an open box unit and does not carry a warranty. We sent you a part as a courtesy as we value you as a customer, and are here to assist you with further troubleshooting and finding potential service.

  • Elizabeth R

    Date: 04/09/2025

    Cosmos Cooktop Appliance four burners are defective. Model COS-DIC364, We purchased and have been informed to the company. The gas inside the cooktop, which distribute the gas it leaks, which it is a hazardous in any household. We had a PG&E technician to assert the gas fume originated from inside the cooktop. We send copy of the PG&E technician, whom are reliable because they deal with this type of hazardous every day.We have sent numerous e-mails, and they made us to buy a part from outside where the gas connect, which is not the problem. We fixed that and the cooktop continue leaking gas.We have requested to reimburse the money of the cooktop or to send a new cooktop. They claimed they can't comply with my request. So, we decided to go the court. The leaking defective inside the cooktop it is hazardous for humans. Specially where those household are elders and children leave. If you do not notice the smell can be days until you start getting headed and find out the fume where it comes from the leaking inside the ********** NOT RECOMMEND, THIS APPLIANCE IT EXTREMELY DEFECTIVE AND IT IS HAZARDOUS TO HUMANS AND ANIMALS IF YOU HAVE PETS.

  • Josh G

    Date: 01/14/2025

    Purchased COS-965AGC, Broke twice in less than a year. First time I could excuse as being installed improperly by the contractor ***** hired for installation. Second time was the ignition system for the oven, oven was purchased in December ***************** February 2024, so warranty was denied. Took a look at the igniter under heat shielding and its completely warped, looks like someone mangled it with a s**** driver. I initially thought it must have been a returned unit however or damaged during installation, but while leaving reviews saw others with similar warped igniters. Lack of support or just bad design, I cant recommend anything from Cosmo. Wish Id never bought the thing.

  • Richard E

    Date: 10/16/2024

    Richard E

    Date: 10/16/2024

    Do not buy a Cosmo (COS-965AGFCC), our oven broke within the first 6 months. The last problem we had the oven solenoid valve dose not click on, no gas flow. This occur right after the warrant expired.

    Cosmo Appliances

    Date: 10/17/2024

    We're sorry to hear about the troubles you are having with your Range and we appreciate you bringing this to our attention. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. Please know that we take customer satisfaction very seriously, and we're committed to addressing the issues you've raised. Our team is currently investigating the matter and will take corrective actions to prevent similar incidents in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

  • Jim D

    Date: 10/11/2024

    Jim D

    Date: 10/11/2024

    My Cosmo UC30 range vent hood is installed and runs well. There was damage prior to my receipt of the item that required working with Cosmo's customer service. After sending a few photos and a short video, the replacement fan motor was shipped. Instructions and a video made replacement easy. Saving labor costs for me and Cosmo.Thank you for the prompt service.***

    Cosmo Appliances

    Date: 10/17/2024

    Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.

  • Betty K

    Date: 10/10/2024

    Betty K

    Date: 10/10/2024

    Cloe was very patient with me! She went above and beyond beyond, helping me with registering my warranty, purchase, and free gift

    Cosmo Appliances

    Date: 10/11/2024

    Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.

  • Ellis T

    Date: 10/03/2024

    Ellis T

    Date: 10/03/2024

    I love my new hood and oven, it vents better than my 30 inch hood from kenmore, on 2 out of 3 speeds it gets all the heat out of the new small kitchen

    Cosmo Appliances

    Date: 10/04/2024

    Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.

  • Alyx L

    Date: 10/03/2024

    Alyx L

    Date: 10/03/2024

    Love my new Cosmo Range Vent Hood. This is such an improvement on my >15 yo Kenmore. Now I have sturdy vent filters instead of the my previous saggy and easily damaged Kenmore filter. Now I have a oil drip pan to catch vent grease before it drips thru my old saggy filter and onto my cooktop.

    Cosmo Appliances

    Date: 10/04/2024

    Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.

  • Michael J

    Date: 09/30/2024

    Michael J

    Date: 09/30/2024

    We love our island range hood. It makes our kitchen look like a million bucks. We had one of the sleeves damaged and got a replacement, a couple of days later. I would recommend them for sure. Thank you for the service.

    Cosmo Appliances

    Date: 10/02/2024

    Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.

  • Veronika d

    Date: 09/30/2024

    Veronika d

    Date: 09/30/2024

    Very sleek looking. Easy to install. Love the year warranty on it.

    Cosmo Appliances

    Date: 10/01/2024

    Thank you for the kind words and positive feedback! We're delighted to hear that you are enjoying our product and had an experience with us worth sharing. Your feedback means the world to us, and we appreciate your support and look forward to continuing to serve you in the future. If there is anything we can do to further enhance your experience, please let us know.

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