Bedding
ZenLife GroundingInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB opened an investigation into this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On May 8, 2025 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Important Information
Advertising Review
On May 8, 2025, BBBServing Los Angeles and Silicon Valley requested that the businesssubstantiate, modify, or discontinue claims on the company's website, https://www.zenlifegrounding.com/.In particular, the business advertises “#1” Claims, a Good Housekeeping Seal ofapproval, The New York Times Wirecutter 2023 designation, and that they havebeen “seen in” Women’s Health, Health & Fitness, and Men’s Health. Thebusiness also advertises sales, “Money Back Guarantee” claims, product efficacyclaims, and testimonials.
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
9. Sales - https://www.bbb.org/code-of-advertising#Sales
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results
30. Testimonials and Endorsements- https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements
As of June 2, 2025, the business has failed to respond to our request forsubstantiation, modification, or discontinuation of the advertised claims.
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