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Business Profile

Door Manufacturers

Palazzo Iron Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 14 2022 I ordered a door from Palazzo Iron Door. Till the day I have never received tracking for a shipment let alone the actual product.So how can i be charged for something i never received. I want a refund back to my credit card.I have Called the merchant and they would not take my phone calls and when they did they would hang up the phone on me.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our bifold doors 144"X80" on July 2, 2022 (Invoice #****, Order #****) for $7,000 and they were installed by a third party (****) installer INCORRECTLY (installer provided by PALAZZO IRON DOORS). There was immediate issues shortly after installation. The Glass doors were almost coming off the tracks and we were scared these heavy doors would fall off and cause major injury to someone. I reached out to **** (onwer and/or manager) on 8/1/22 and It Took 3 weeks and many text messages back and forth with **** to have the installer return to "fix" the rollers holding the panels on the track (**** came back to adjust the rollers on 8/26/22). Well that mickey ***** fix lasted only a couple of months because the sagging could still be seen where the sun shines through. We thought we could deal with it but it keeps getting worse. We are now here in January 2023 and the sagging has gotten so bad that the door doesn't close when the heat of the sun expands the metal so we have to open the adjacent door at the same time to open/close pass through door. I messaged him (Owner ****) 1/27/23 with all the videos and a plea to once and for all finally fix these VERY expensive doors. 1/28/23 **** calls me and says he will send another installer *** to come in a couple of days. 3 days go by, no ***. I message **** again 1/31/23 and he says *** is sick and will come the next day. *** never shows. I message **** on 2/2/23 and 2/9/23 to see if he was still sending someone. He stopped responding. This company is not very reputable nor responsive to any installation concerns.

Palazzo Iron Doors is NOT a BBB Accredited Business.

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