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Business Profile

Medicare

Family Care Specialists Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medicare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 21, 2022 i went to see the doctor on this location for a physical exam. I have a ********** insurance provider and used for the doctor. After seeing the doctor I was told i needed to set an appointment to get my results either in person or over the phone so i chose over the phone for February 25 2022. When the day came i got the call for the clinic and i was told i needed to pay for the doctor visit because talking to the doctor to get my results over the phone would be considered a doctor visit. I told them it was a physical and I most places i would go online to get results and then i was told i could have done that and was given directions on how to do it instead of waiting over a month to get my results so I refused to speak to the doctor and decided to go online and see the results instead. Now i got 2 bills, one for the lab and another one for the doctor. I contacted my insurance and they said the clinic coded the exams in a way that was not fully covered by them. I contacted the clinic twice and they said they will look into it and nothing has been done so far. This is the first time seeing this doctor and i have never received bills for getting a physical with any other doctors. Plus they failed to tell me a had a choice to get my results sooner. I feel they did it on purpose so that they could charge for a doctor visit and in the end i got charged anyways.

    Business Response

    Date: 04/07/2023

    Hello, 

    I want to start by letting you know that this is the first time we've received a BBB grievance on ****************. This grievance was dated on Saturday 03/25/2023 and received via-mail on Thursday 03/30/23. 

    **************** came to our office for the first time on 01/21/2023 for a physical exam. Our provider completed the exam and order some routine laboratory tests on **************** our providers usually ask our patients to come in for a follow up and review of lab results. The patient is also instructed by the provider that they will receive a call from us if there's any abnormal results, or they can also call our office.  I've messaged and waiting for a reply from our billing manager asking why **************** is receiving a bill for $42.15. We had no idea **************** had received a bill from ***************** We would have definitely taken care of the lab bill l if this was had been given to us by or a call made by *****************  Please be assure that we will follow up on the attached bills and get back to **************** with an answer soon.

    We are sorry to hear the **************** was unsatisfied with our service unfortunately, this problem was a lack of communication on both sides. We always strive to give the best medical care to our patient's and look forward to helping them in any possible way. I truly believe we have done the same for ***************** Please feel free to contact me at ************** if you have any questions. 

    Sincerely,

    *********************, FCS Office Manager

    *****************

    **************

    Customer Answer

    Date: 04/08/2023

     
    Complaint: 19597844

    I am rejecting this response because:

    I have made several attempts to contact the clinic and when i call they tell me they are going to look into it but nothing has been done. In the meantime i am getting billed from the clinic and the lab. I would like to see results and not tell me that they would look into it over and over. Thank you.


    Sincerely,

    *************************

Family Care Specialists Medical Group is NOT a BBB Accredited Business.

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