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Business Profile

Security System Monitors

InfantTech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Zooby camera order number *****. Upon receiving the camera on 8/11/23 the image quality was terrible I was not satisfied with the product and not worth the ****** so I initiated a return. The item was sent back to the company via **** on 8/26/23 tracking number **********************. It was received by the company on 8/30/23 delivered left with individual. I have yet to receive a refund for the camera. When I try reaching out to the company theres no phone number to call and all I received via email was a form for a claim for the recipient nothing about sending a return back.

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their advertised*********** monitor and ***** camera on 10/23/2022 and paid $179.77. I was only able to use it twice before the camera stopped turning on. We contacted the company through their website and explained our issue and a day later received an automated email with a link asking for us to fill in additional information and was told we would be contacted within 1-2 business days. A week goes by and we did not hear back, so my husband resubmitted the request but the business still will not respond. I tried to contact them today, 11/13/2022, through their website's "live chat" option, which seems to be a fake platform as no one responds even though it states the usual wait time is a few minutes. We have been unsuccessful in getting our issue resolved and we're approaching their 30-day return policy. It seems they are avoiding any responses until after the 30 days.

    Business Response

    Date: 12/19/2022

    Business Response /* (1000, 8, 2022/12/02) */ Hello, we are currently working with the customer to resolve their issue. There is a bit of confusion as we were in the process to refund the customer, when we noticed that the refund was an exchange. We sent an email to the customer's husband, and he has been the person responding to the emails. As soon as we get clarification, we can proceed to close out this complaint.

InfantTech is NOT a BBB Accredited Business.

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