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Business Profile

Food Processing Equipment

Action Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Processing Equipment.

Complaints

This profile includes complaints for Action Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a convention oven and it was damaged in shipment, the *** has claimed responsibility, but the shipper action sales still won't refund our money, it's been a month and they have our money and we have no oven. They filed a claim with *** so we should have a refund already they amout is $1704.06 the tracking number is 1Z5RR9610340328061 , the order number is **********

      Business Response

      Date: 02/09/2023

      Dear *****, 

      We are sorry to hear about the unpleasant experience you had with your order. We understand how frustrating it can be to receive a damaged product, and we apologize for the miscommunication with *** that caused a delay in the refund process.

      We take all customer complaints seriously and we are sorry that we fell short in meeting your expectations. We have issued a full refund to you on Jan 24th, and we hope that you have received it by now.

      We appreciate your feedback and would like to assure you that we are taking steps to improve our processes and communication to prevent similar issues from happening in the future.

      If you have any further concerns, please don't hesitate to reach out to us directly, so we can try to resolve the matter to your satisfaction.

      Thank you for your understanding, and we apologize again for the inconvenience.

      Best regards,

      Action Sales *************** Services Team

      Customer Answer

      Date: 02/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ************************************************

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