Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my deposit returned to me in full. The first week renting my refrigerator was broken for a week. I had to eat out for every meal and I have a daughter to feed. I called three times to get it repaired. Finally they sent someone to fix it. I received no adjustment to my rent. From day 1 I told them the dryer was broken. It ripped/damaged some of my clothing, the dryer was replaced a week before I moved out. I received no adjustment to my rent due to my property that was damaged. A tree fell in the yard, they sent someone to cut out the ***** on a Saturday at 8am my day off someone was knocking on my door. I received no call no email to notify me of the work that needed to be done. I turned in a 30 day notice I was moving out. They sent a reply if I would like someone to go thru the place with me. When I turned in my last rent check I also turned in the paperwork for someone to go over the property with me. They lost my rent check and the paperwork to have someone show me what needed to be done to get my deposit. They told me the check must of been shredded, and several other excuses, like I must of put it in the wrong mail box. They charged me an extra 25 dollars because they lost my check. I submitted the rent in the same place for 9 months. I asked for someone to still come and look at the apartment to go over what needed to be cleaned. They told me they would send someone. No one ever came. I cleaned the apartment thoroughly. I left the place in better condition then how I found it. I have owned property before, I sold a house before moving into this place. I treated this place like it was my own. The toilet was leaking on the floor and I had to call several times to fix. I did'nt want the floor to be damaged. I was charged 600 dollars to clean the apartment. I have several pictures how I left the place in excellent condition. If the owner or the property management decided to do a deeper clean, that should not be my responsibility to pay for that.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trust this message finds you well. My name is *************, and I am reaching out to address a concerning matter regarding the return of my security deposit following my departure from the apartment on August 30th, 2023.Despite vacating the premises, I have yet to receive my deposit of $495. I have diligently maintained records, including pictures taken both before and after my move-in, as evidence of the property's condition. It has come to my attention that CPM, the property management company, asserted charges for damages without providing photographic evidence or a receipt detailing the repairs undertaken.Moreover, conflicting information has been provided regarding the method of returning the deposit. CPM initially claimed to have sent it by mail, but upon receiving the letter, it indicated that the deposit was transferred to my bank account. Subsequent email correspondence with CPM suggested yet another variation, stating that the deposit was mailed to my address.Attached to this email, you will find the supporting documentation for the aforementioned discrepancies.In light of these issues, I am formally requesting a full refund of my $495 deposit. If this matter is not promptly addressed, I am prepared to escalate the situation by contacting my bank to initiate the necessary steps for a transaction reversal. I hope that such drastic measures will not be required, and that we can find a swift and fair resolution to this matter.I appreciate your immediate attention to this issue and look forward to the prompt resolution of my deposit refund.Thank you.