We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toner Cartridges

Laser Pros, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged into an informal relationship w/ Laser Pros USA (LP) in / around May 2019 - nothing was signed, & we were told we could exit at any time. Since then, we've changed to HP printers - don't accept "faux" cartridges (what LP provides).
    * asked for written terms & conditions about any agreement between us - none could be provided - also been told "LP doesn't do contracts"
    * tried MULTIPLE times asking LP reps to terminate our relationship - to no avail
    * *********

    Early Oct 2021. was offered "true HP cartridges" (phone call)
    * was told they would be at retail pricing, not at LP's reduced rate
    * was NOT told they would be 3X retail (no actual price was given - no agreement was made)
    Was also told I was expected to purchase add'l 24 cartridges in w/in 2 yrs
    * asked to cancel this as we wouldn't need
    * was told "may" be able to cancel this but would need approval "from above".

    The next week, 24 cartridges arrived w/o paperwork
    * 1 week later was SHOCKED when invoice arrived
    * don't remember OK'ing order - repeatedly told rep I'm the only 1 w/ laser printer - my needs are low
    * followed up by email questioning pricing & asked to see contract / terms & conditions of agreement
    On 10/24/22, rec'd LP call
    * rep stated during last call told me things of which I have no recall or record (I document everything):
    * allegedly stated details regarding exorbitant pricing & quantity - almost $10K for 24 crtdgs (something I NEVER would have agreed to)
    * Inquired if she had spoken to "higher ups" to get add'l 24 crtdgs canceled:
    * SHE didn't recall that
    * Requested written proof on how we're locked into paying for 24 crtdgs we don't need at absurd price
    * Was told we're "not locked into anything"
    We've returned the 24 UNOPENED cartridges:
    * by UPS (10/26/22)
    * w/ certified letter of explanation
    LP continues to:
    * call / harass us re: returned cartridges
    * expect payment (avg price of $368.25/ea)
    We would like LP to:
    1. keep unwanted cartridges
    2. close our acct

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/07) */
    We have been in contact and are communicating with this customer working towards a resolution. As of this morning it was agreed that we would be hearing from their attorney shortly who will review all of the information that is available. We are hoping to have this resolved very soon.

  • Initial Complaint

    Date:09/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Laser Pros **** is sending us Toner Cartridges that we did not order. We contacted them previously (in the last several years) and informed them to discontinue sending us their products as we had not ordered. I have spoke with 2 different associates about the product and have relayed via email several times to Cancel all upcoming orders, I have been told several times that they cannot cancel because it was a promotional order, that I did not sign for nor confirm. I have repeatedly told them to cancel all orders, only to be told they only exchange and do not accept returns that the last order I received latest order in August of 2022 according to Laser Pro It cannot be returned only exchanged. We are a small business with only 15 employees and only 5 printers. We do not have a need for the multiple orders being sent. What we have will last at least 5 years After speaking with a Laser Pro associate I was informed that we will have 2 more shipments one in February 2023 and August 2023. Which I did not authorize.I would like for last shipment to be returned,(August 2022) no further shipments or contact from Laser Pro

    Customer Answer

    Date: 10/21/2022

    Company is still contacting about shipment in August, I have told them several times it will be returned and invoices will not be paid.
    Company stated that it cannot be returned.
    This is not acceptable and will be returned and no invoices paid.

    Business Response

    Date: 03/10/2023

    We have resolved this matter to the customer satisfaction. We have closed their account. 

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Laser Pros Inc. is sending us Toner and Drum Printer Cartridges that we did not order. Most recently the week of August 1, 2022. We contacted them previously (April 2022) and informed them to discontinue sending us their products as we had not ordered. We also removed our credit card information they had on file from a previous order. The cartidges were left on our dock by ****** and we will refuse them so they will be returned to the sender. As of today, we have not received an invoice, but in the event we do we request the billing adjustment accordingly.

    Business Response

    Date: 08/11/2022

    Business Response /* (1000, 5, 2022/08/08) */
    We have closed their account with our company. We have resolve this matter to the customers satisfaction.


    Consumer Response /* (3000, 7, 2022/08/08) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    While they acknowledged verbally and in an email, they would stop sending us product in the future and would close our account, they did not acknowledge our account would be credited for the returned product that we did not order. I was advised that their debt resolution department would have to review that and make that decision. We are waiting on that written confirmation.


    Business Response /* (4000, 9, 2022/08/11) */
    We did not receive a confirmation from the manufacturer that they have received the products back till this morning 8/11/22. When we close the account, that means we have credit out the balance to zero.

Laser Pros, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.