Complaints

This profile includes complaints for WDC Kitchen & Bath's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

WDC Kitchen & Bath has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  WDC Kitchen & Bath

  14349 White Sage Road Moorpark, CA 93021

• 

  Warehouse Discount Center

  851 N San Fernando Blvd Burbank, CA 91502-1029

• 

  WDC Kitchen & Bath

  3920 State St. Santa Barbara, CA 93105

• 

  Warehouse Discount Center

  30621 Canwood Street Agoura Hills, CA 91301

• 

  Warehouse Discount Center

  30621 Canwood St Agoura Hills, CA 91301-2021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved to Moorpark, we replaced all of the appliances in the house, including stove, oven, microwave, dishwasher, and range hood. We chose KitchenAid from WDC. There were a few issues with installation. The refrigerator doors were never aligned. One was higher than the other. They also don’t close on their own like they’re supposed to. These were minor things and we had so much to do with the move that we let it go.
  
  Six years have passed and the dishwasher isn’t cleaning the dishes half the time. After reading the manual and checking error codes, it appeared to be a diverter issue. I replaced the diverter motor. In the process, I had to open the diverter well inside the dishwasher. To my surprise there were two very rusted parts rattling around in there, a hose clamp and a mounting bracket, neither of which belongs inside a dishwasher and could only have come from being dropped by the installer. They appear to have rusted apart and the pieces jammed the diverter.
  
  I notified WDC of this through their website and uploaded pictures. A few days later, I received a phone call from a salesperson trying to sell me a new dishwasher. I explained to them that I wasn’t looking to buy a new one and wanted to speak to someone in the service department. They directed me elsewhere on the website to send my request, which I did. That was about three weeks ago.
  
  Today I called and spoke to Sam in service. He found my ticket and informed me that it had been closed. When I asked for a manager, I was transferred to C***** who explained that the ticket was closed by the service manager, Chad, because the installation was so long ago. Mind you, I was never contacted. I asked to speak to Chad, but he wasn’t available. When I asked for the general manager or owner, C***** said she “wasn’t at liberty” to give that information. Seriously?!
  
  What am I asking for? The cost of a diverter motor and labor for installing it.

  Business Response

  Date: 02/24/2023

  
  
  We are sorry to hear that after six years your dishwasher is not cleaning as it had when it was new. Since the installation was completed six years ago, and the dishwasher worked well until now, it is difficult to make a case that the installation company is at fault for the product failing so long after the initial installation.  We are happy to hear the product is working well once again. 
  
  Sincerely,
  
  WDC Management   

  Customer Answer

  Date: 02/27/2023

  
  
  
  
  I am rejecting this response because: the company has chosen to ignore the evidence which clearly shows a mistake by their installer rather than providing so much as an apology, let alone any form of reimbursement for the expense it caused. They have chosen instead to completely ignore the issue and take no responsibility. Furthermore, they refused to even communicate about it. I wasn’t asking for a new dishwasher. 
  
  
  
  Regards,
  
  
  
  M****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/27/2023

  
  We are sorry you feel that way.  Unfortunately, six years and seven months have passed since WDC delivered your appliances.  Until this point, we have had no communication that you have experienced any issues with your merchandise the past six years and seven months.  Manufacturers only warrant their products for a year, yet you expect WDC to accept responsibility for something that may or may not have been the fault of an installer six years and seven months ago?  That’s unreasonable.
  
  Sincerely,
  
  WDC Management

  Customer Answer

  Date: 02/28/2023

  
  
  
  
  I am rejecting this response because: the business is refusing to accept the fact that their installer screwed up, using language such as “may or may not” be an installer issue. When parts that belong on the outside of a dishwasher and are used only for installation are found in a closed area inside the dishwasher years later when their rusted pieces cause problems, there’s no other explanation. Furthermore, the company refused to even discuss the issue, closing the ticket without contacting me. That indicates a lack of customer care. 
  
  
  
  Regards,
  
  
  
  M****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bosch dishwasher in December of 2021. There was a delay of 3-6 months due to supply issues. Bosch company told me that they delivered my dishwasher to WDC for delivery and installation in June of 2022. That has still not happened since they gave my earmarked dishwasher to another client in December of 2022. I waited over a year and their warehouse delivered my pre paid dishwasher to a NEW order. They have dropped the ball for over a year.
  They virtually stole my money and gave my dishwasher to another client. Their ineptitude is beyond belief!

  Business Response

  Date: 01/27/2023

  
   
  There are many details missing from your complaint that we would like to address. You ordered a Bosch dishwasher from us December 27, 2021. This dishwasher was delivered to you promptly on January 3, 2022. On January 5, 2022, you called us and Bosch (the manufacturer) concerning a minor blemish on the product. Bosch did approve an exchange on January 28, 2022; however, informed you that the exact replacement was not in production due to supply constraints, but advised that the upgrade could be available in 8-10 months. You did decide to wait for the upgrade to become available. As a courtesy, WDC let you keep and continue to use the new Bosch Dishwasher we delivered to you on January 3, 2022, until the upgraded replacement came in. The replacement finally arrived in December 2022. The third-party installation company (not affiliated with WDC) came to your home on December 23, 2022, to install the product and advised you that your water valve is corroded and needs to be replaced as it is leaking. You denied this service and refused to accept delivery of the dishwasher and had the third-party installation company return the product to our store. We processed the return for the dishwasher you refused, and the product was placed into our general available inventory. Upon understanding that you still wanted the dishwasher even after returning it to us, we reissued the sales order, however, the dishwasher that was original sent to you home that you refused, was sold to another customer. We apologize for the confusion, however, since you returned the product to us, it was not clear that you still wanted it. We have refunded you for the upgrade and will continue to let you use the brand-new dishwasher that was originally delivered to you until Bosch can supply us with the replacement upgrade. If you have any questions, or if there is anything at all we can assist you further with, contact our customer care department @wdcappliances.com or call ###-###-####. 
   
  Sincerely,
   
  WDC Management

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/2022, we purchase two ovens from WDC in the total amount of $8733.46. We also purchased installation from WDC and increase the total warranty to seven (7) years. The SAP number is 595510.
  
  One 10/10/2022, the bottom oven (1st oven) was installed, the second oven was delivered but remained in box because an 220V outlet needs to be installed. (The outlet was installed on the same day, by electrician not related to WDC).
  
  On 10/12/2022, we called WDC and scheduled installation on 10/17/2022.
  
  On 10/17/2022, Installers came and installed the oven. Installer demonstrated the microwave oven heats up water and left. Shortly after, when we first used the oven, we discovered there is a dent at bottom left corner of the oven, and the control panel is not functional properly. When you touch the left top of the control panel, the digital display cycles through different options. We took a video of it and went to WDC store to notify them of the problem and demanded a replacement unit. We were told the unit can only be repaired. We did not accept this solution, since we don't think it is reasonable to pay $3000 for damaged then repaired "brand new" item. The issue was escalated to a manager called Carrie.
  
  On 10/18/2022, we called WDC and talked to Carrie and was advised the replacement was approved and the return manager was working on it. We would hear back on 10/20/2022.
  
  On 10/20/2022, we called WDC around 5 pm, and left a voice mail on our issue.
  
  On 10/24/2022, we received a call from WDC advised the unit will not be replaced and can only be repaired. At this point of time, even though we offered sending in those pictures and videos to WDC, they had declined and no one has seen the pictures or videos of the problem we described to them.
  
  On 10/25/2022, we send in all pictures via email and text. However, the store sent a picture not showing the damaged area. We asked for a picture of the area in concern, and they could not produce.

  Business Response

  Date: 10/28/2022

  To whom it may concern:

  
  WDC delivered a wall oven in a box to this customer's garage in good condition on 10/10/2022. A third party, manufacturer authorized installer called Protech Delivery and Installation completed the installation of it but did not notate any damage.

  
  After reviewing the customer's complaint and the case history, WDC will be returning this unit to take care of the customer. We have reached out to the customer to offer an exchange and left a voicemail. We will be following up with the customer if we do not hear back.

  
  Please let me know if you have any questions!
  

  Sincerely,
  WDC Management

  Customer Answer

  Date: 10/31/2022

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18313296, and find that this resolution is satisfactory to me.

  I reached out WDC management on 10/28/2022 and obtained agreement from the customer satisfaction manager A*****'s verbal commitment to replace the oven.  I am glad A***** actually can think independently and understand from consumer perspective that we were not asking for anything unreasonable.   I am still waiting on the approval and the actual replacement.   

  
  
  
  
  Regards,
  
  
  
  M** *****
  
  
  
  
  
  
  
  
  
  

   

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2022 I purchased a laundry top load washer for the total amount of $789.25 and was led to believe this was a brand new washer. The washer was delivered to my home on May 4 2022. The delivery person with WDC installed the washer and then immediately just took off and left the premises in a big hurry and did not test the washer.
  On May 4th 2022 I attempted to use the washer, however that washer was obviously in extremely defective and damaged condition, and exhibiting a series of malfunctions, typical and indicative of used, damaged and reconstructed washers.
  The following is a list of all the malfunctions of that defective washing machine that were clearly observed on May4th, 2022. Rendering that washer totally, completely and absolutely inoperable.
  1. Washer would not turn on for over an hour.
  2. Once it finally turned on, it sounded like an old sewing machine. You could hear what sounds like loose metal parts bouncing around during the wash cycle.
  3. Washer was stuck in wash cycle for over an hour.
  4. Spin mode is defective, leaves clothes extremely damp.
  5. During the entire wash cycle the washer also makes a loud mechanical struggling sound.
  6. The lid to that washer remained in a locked position, upon completion of the entire cycle, and would not and did not open for an entire forty-five minutes.

  Business Response

  Date: 09/14/2022

  Hello,
  
  Ms. H******** reached out to our customer care team the day
  after her washing machine was delivered and installed. She expressed that she
  was not satisfied with the machine and that she would like to return it. We
  agreed and told her that we would come out to her home with a replacement
  washing machine on the truck and have our installers test the washer she had
  and replace it with a new one if they were able to confirm the issues that she
  was having. Ms. H******** advised us that she did not want a replacement
  washing machine, she wanted a full refund. We told her that if she did not want
  us to replace the unit, we could make an exception to our return policy and
  return it with a restocking fee or that we could go through her manufacturer’s
  warranty to pursue a refund, which would require at least one service call.
  
  Ms. H******** decided to return it for a refund less the
  restocking fee. I spent about 10 minutes on the phone with her explaining what
  exactly she would be receiving back (75% of what she paid for her appliance)
  and let her know that she would not be refunded for the delivery and
  installation charges or the haul away of her old unit as these were all
  services that we did preform. She agreed and said that she understood the
  terms. We returned the unit on 5/9 and the refund was processed on 5/17.
  
  Please let me know if there is any more information that I
  can provide you with.
  
  Thank you,

  A***** ****