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Business Profile

Public Golf Courses

Rustic Canyon Golf Course

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately 10 years ago I purchased a LIFETIME Senior Discount Card from Rustic Canyon Golf Course (RCGC) to my recollection I paid $40.
    The business committed to provide a Lifetime Senior Card that discounts green fees every time the card holder presented the card upon checking in for a round of golf.
    On 6/6/24 I presented my card before a round of golf at RCGC as I have done for years since purchasing the Senior card. The employees asked for my phone number, I responded with my cell and landline numbers. The employees responded that they could not find my phone numbers and that I was not not in the data base. Therefore, they told me my card would not be honored.
    I related that this card you see is the one PURCHASED around 10 years a go. I claimed that this is "just wrong". I asked for a person in authority in order to address this wrong. I was given the email of the Operations Manager Michaela L***** at [email protected] I emailed Ms. L***** on 6/6/24 and received a response on 6/8/24. Ms. L***** 's email related that a new software system had been installed in July 2022 and that after the installation it came to there attention that some Senior Card members were passing around there cards to friends who did not pay for the card. Ms. Leader
    proceeded to tell me she double checked the data files"and you are not a Senior Member".
    My response is that there could be a multitude of reasons she did not find my information. For example it was never inputed properly years ago at time of purchase. I do know that the senior cards are no longer available for sale. Draw your own conclusions. I attempted to email
    Ryan the head pro I did not receive a response. Because I did not keep a receipt for ten years RCGC is breaching there lifetime agreement with me. I am willing to sign an affidavit as to my veracity. The inference that on 6/6/24 I presented an illicitly obtained card is slanderous.
    I want a formal apology and reinstatement of my senior card.

Rustic Canyon Golf Course is NOT a BBB Accredited Business.

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