Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attachment
Business Response
Date: 05/18/2023
**************** brought his Cadilac in with a flat tire. We checked the wheel and found that the tire was okay but the wheel is loosing air pressure due to the chrome finish degrading. Sent the wheel to ************ for repair, but they were not able to repair the wheel. I called **************** with the price quote for a new rim and he said find a used rim instead. I found a used rim on **** with the part number given to me by Stead Cadilac, an official Cadilac dealer. We put the tire on the used rim and gave it to ****************. **************** came back two weeks later claiming that the new rim does not match to the others. And I told him that the rim was used and from ****, so I had no means to send the rim back. **************** wanted a refund and I offered him to write a check of that same amount to a charity of his choice, but I will not refund him, because I had done nothing wrong. At the same time, ******************* MGB was in my shop, and **************** called me and told me that he is not going to pay for the **** and that money would instead go to **************** as a refund for his Cadilac.
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